Doorperson

STK Downtown Chelsea; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Onsite dining discounts

Career growth opportunities

Paid sick time (state/local)

Job summary

STK Downtown Chelsea in New York is hiring a Maître D’/ Lead Host/Hostess to curate exceptional guest experiences through warm welcomes and strategic reservation management. You will lead the front desk, manage guest flow, and coordinate service to reflect STK's elevated standards.

We seek 3+ years in high-volume fine dining, strong OpenTable skills, and outstanding interpersonal abilities. Expect evenings, weekends, and holidays with competitive hourly pay and comprehensive benefits.

Qualifications

• 3+ years in a high-volume fine dining or hospitality setting with leadership experience.
• Mastery of OpenTable and guest-management systems.
• Exceptional interpersonal and communication skills; able to multitask under pressure.

Responsibilities

• Oversee host/hostess team and door operations to ensure smooth guest flow.
• Optimize seating and manage reservations to balance pace and volume.
• Maintain guest profiles and notes to personalize service and build loyalty.
• Engage with concierges, agents, and VIPs to drive traffic and visibility.
• Lead front desk operations and perform opening/closing duties as floor manager.

Skills

OpenTable mastery

Guest management systems

Exceptional interpersonal skills

Leadership / concierge-facing

Calm under pressure

Tools

OpenTable

Job description

Join the Global Leader in Vibe Dining!
25 per hour + DOE

Why Join Our Team?

• Comprehensive Benefits Package
  • Medical, Dental, and Vision Insurance
  • Group Life and Disability Insurance
  • Group Accident, Hospital Indemnity, and Critical Illness Insurance
  • Traditional and Roth 401(k) Plan
• Exclusive Perks & Growth Opportunities
  • Employee Dining Discounts and/or Complimentary Onsite Meals
  • Career Development & Limitless Growth Opportunities
  • If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
  • Employee Assistance Program (EAP)
  • Commuter and Dependent Care Benefits

What You’ll Do

As the Maître D’/ Lead Host/Hostess, you will serve as the first and last impression for our guests. This pivotal role is responsible for curating exceptional experiences through warm welcomes, strategic reservation management, and seamless service coordination. You'll lead the front desk team and manage all aspects of guest flow while ensuring every touchpoint reflects the elevated standards of STK Steakhouse.

Key Responsibilities

• Oversee the host/hostess team and door operations, ensuring seamless communication and flawless execution of guest flow
• Optimize dining room seating and coordinate table assignments to balance pace of service and reservation volume
• Manage and build reservation books via OpenTable, ensuring optimal table turns and guest satisfaction
• Cultivate relationships with concierges, booking agents, and high-profile guests to enhance traffic and visibility
• Maintain and update guest profiles and notes to personalize guest experiences and build loyalty
• Ensure all guest-facing information (menus, hours, specials, promotions) is accurate and up to date online and in-venue
• Provide high-touch service to VIPs and returning guests, ensuring they are recognized and cared for
• Monitor and engage with online guest feedback and reviews to uphold the STK brand reputation
• Perform opening and closing duties and act as the floor manager when needed
• Foster a team-oriented, professional, and fun environment at the front door and throughout the venue

What We’re Looking For

• 3+ years of professional experience in a high-volume fine dining or hospitality environment, preferably in a leadership or concierge-facing role
• Mastery of OpenTable and guest management systems
• Exceptional interpersonal, problem-solving, and communication skills
• Calm and composed under pressure, with the ability to think critically and multitask
• Professional demeanor, strong attention to detail, and ability to lead by example
• Flexible availability, including evenings, weekends, and holidays

Why THE ONE GROUP is Your Next Career Move

This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand. If you’re ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience!

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