Maître d'

STK Steakhouse; New York (NY); Presencial; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Dining Discounts

Career Growth

Paid Sick Time (state/local)

Descripción de la vacante

STK Downtown Chelsea is seeking a Maître D’/ Lead Host to warmly welcome guests and manage reservations, coordinating seamless service at a premier NYC steakhouse.

You will lead the front desk team, guide guest flow, and uphold elevated STK standards across all touchpoints. 3+ years in fine dining and OpenTable mastery are required; evenings, weekends, and holidays availability is expected. U.S. work eligibility applies.

Formación

• 3+ years of professional experience in a high-volume fine dining or hospitality environment.
• Mastery of OpenTable and guest management systems.
• Exceptional interpersonal, problem-solving, and communication skills.

Responsabilidades

• Oversee the host/hostess team and door operations, ensuring seamless communication and flawless execution of guest flow.
• Optimize dining room seating and coordinate table assignments to balance pace of service and reservation volume.
• Manage and build reservation books via OpenTable, ensuring optimal table turns and guest satisfaction.
• Cultivate relationships with concierges, booking agents, and high-profile guests to enhance traffic and visibility.
• Maintain and update guest profiles and notes to personalize guest experiences and build loyalty.
• Ensure all guest-facing information (menus, hours, specials, promotions) is accurate and up to date online and in-venue.
• Provide high-touch service to VIPs and returning guests, ensuring they are recognized and cared for.
• Monitor and engage with online guest feedback and reviews to uphold the STK brand reputation.
• Perform opening and closing duties and act as the floor manager when needed.
• Foster a team-oriented, professional, and fun environment at the front door and throughout the venue.

Conocimientos

OpenTable

Guest management

Leadership

Communication

Descripción del empleo

Join the Global Leader in Vibe Dining!
25 per hour + DOE

Why Join Our Team?

• Comprehensive Benefits Package
  • Medical, Dental, and Vision Insurance
  • Group Life and Disability Insurance
  • Group Accident, Hospital Indemnity, and Critical Illness Insurance
  • Traditional and Roth 401(k) Plan
• Exclusive Perks & Growth Opportunities
  • Employee Dining Discounts and/or Complimentary Onsite Meals
  • Career Development & Limitless Growth Opportunities
  • If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
  • Employee Assistance Program (EAP)
  • Commuter and Dependent Care Benefits

What You’ll Do

As the Maître D’/ Lead Host/Hostess, you will serve as the first and last impression for our guests. This pivotal role is responsible for curating exceptional experiences through warm welcomes, strategic reservation management, and seamless service coordination. You'll lead the front desk team and manage all aspects of guest flow while ensuring every touchpoint reflects the elevated standards of STK Steakhouse.

Key Responsibilities

• Oversee the host/hostess team and door operations, ensuring seamless communication and flawless execution of guest flow
• Optimize dining room seating and coordinate table assignments to balance pace of service and reservation volume
• Manage and build reservation books via OpenTable, ensuring optimal table turns and guest satisfaction
• Cultivate relationships with concierges, booking agents, and high-profile guests to enhance traffic and visibility
• Maintain and update guest profiles and notes to personalize guest experiences and build loyalty
• Ensure all guest-facing information (menus, hours, specials, promotions) is accurate and up to date online and in-venue
• Provide high-touch service to VIPs and returning guests, ensuring they are recognized and cared for
• Monitor and engage with online guest feedback and reviews to uphold the STK brand reputation
• Perform opening and closing duties and act as the floor manager when needed
• Foster a team-oriented, professional, and fun environment at the front door and throughout the venue

What We’re Looking For

• 3+ years of professional experience in a high-volume fine dining or hospitality environment, preferably in a leadership or concierge-facing role
• Mastery of OpenTable and guest management systems
• Exceptional interpersonal, problem-solving, and communication skills
• Calm and composed under pressure, with the ability to think critically and multitask
• Professional demeanor, strong attention to detail, and ability to lead by example
• Flexible availability, including evenings, weekends, and holidays

Why THE ONE GROUP is Your Next Career Move

This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand. If you’re ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience!

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