Maitre D & Guest Experience Lead

The Smith Restaurant; New York (NY); Sur place; USD 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Bonus program

Benefits package

401(k) match

EAP

Gym discounts

Commuter benefits

Referral bonus

Paid time off

Team environment

Résumé du poste

The Smith is seeking a skilled Maitré D to lead the dining room at our New York location. This role focuses on creating a polished, welcoming guest experience and coordinating reservations, seating, and service flow.

Ideal candidates bring 2+ years in a high-volume, full-service restaurant and a track record as lead host or maître d’, with exceptional communication and interpersonal skills. Join a team that values hospitality and collaboration.

Qualifications

• 2 years of experience in a high-volume, full-service restaurant.
• Lead host/maître d’ experience.
• Demonstrates honesty, integrity and team spirit.

Responsabilités

• Deliver a polished, professional, and welcoming first impression
• Manage waitlists and reservations to ensure accurate quoting and guest expectations
• Optimize table assignments based on pacing, server sections, and turn times
• Communicate real-time door management updates to restaurant leadership
• Assist in the daily operations of the dining room, including seating arrangements, reservations, and table turnover.
• Monitor and manage table rotations to optimize seating capacity and minimize wait times.

Connaissances

High-volume experience

Maître d’ experience

Guest service

Communication

Description du poste

The Smith is seeking a skilled Maitré D to lead the dining room at our New York location. This role focuses on creating a polished, welcoming guest experience and coordinating reservations, seating, and service flow.

Ideal candidates bring 2+ years in a high-volume, full-service restaurant and a track record as lead host or maître d’, with exceptional communication and interpersonal skills. Join a team that values hospitality and collaboration.