Maintenance Service Planner & Customer Liaison

Penske Truck Leasing Co., L.P.; Swedesboro (NJ); On-site; USD 52,000 - 58,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator to schedule preventative maintenance requests, coordinate outside repairs, and manage the shop work plan at our Swedesboro, NJ facility.

The role emphasizes customer communication, active parts coordination, and vendor management to ensure timely service and customer satisfaction. Strong planning and execution are essential.

Qualifications

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• Able to comply with Penske safety policies and procedures

Responsibilities

• Develop daily and weekly workforce plans based on customer needs and available resources
• Communicate maintenance updates and billing issues with customers
• Ensure Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and schedule adherence
• Provide customer service to ensure satisfaction and repeat business
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Perform other projects and tasks as assigned by supervisor

Skills

Customer service

Supervisory experience

Service administration

Education

High School diploma or equivalent

Associates/Technical/Bachelors preferred

ASE certification preferred

Tools

Scheduling software

Diagnostics software

Job description

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator to schedule preventative maintenance requests, coordinate outside repairs, and manage the shop work plan at our Swedesboro, NJ facility.

The role emphasizes customer communication, active parts coordination, and vendor management to ensure timely service and customer satisfaction. Strong planning and execution are essential.