Maintenance Scheduling & Customer Care Coordinator

Penske Truck Leasing Co., L.P.; Coburg (OR); On-site; USD 33,000 - 45,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Coburg, OR is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

The role focuses on maximizing customer satisfaction through proactive planning and clear communication. Key responsibilities include workforce planning, coordinating with vendors and billing, ensuring parts availability, and maintaining productivity while adhering to Penske safety policies.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates/Tech/Bachelor degree preferred.
• ASE certification preferred.
• Experience with service scheduling and diagnostic programs preferred.

Responsibilities

• Develop daily and weekly workforce plans to maximize customer service and productivity.
• Communicate maintenance updates, schedule changes, billing concerns, and service issues with customers.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Communication

Education

ASE certification

Associates/Tech/Bachelor preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske Truck Leasing Co., L.P. in Coburg, OR is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

The role focuses on maximizing customer satisfaction through proactive planning and clear communication. Key responsibilities include workforce planning, coordinating with vendors and billing, ensuring parts availability, and maintaining productivity while adhering to Penske safety policies.