Maintenance Scheduler & Customer Care Lead

Penske; Coburg (OR); On-site; USD 34,000 - 44,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Coburg, Oregon is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and plan the shop work.

You will develop daily and weekly workforce plans, communicate with customers about updates, billing concerns, and service issues, and ensure parts availability.

This on-site role emphasizes teamwork, safety compliance, and delivering reliable service to keep customers satisfied and returning.

Qualifications

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• The associate will be required to understand and comply with Penske management instructions/guidelines
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including tool PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Responsibilities

• Develop daily and weekly workforce plans to maximize customer service and productivity.
• Communicate maintenance updates including schedule changes, billing concerns, or issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Handle other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Mechanical experience

Scheduling software

Diagnostic programs

Safety compliance

Education

High School diploma or equivalent

Associate/Technical Bachelor degree preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske Truck Leasing Co., L.P. in Coburg, Oregon is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and plan the shop work.

You will develop daily and weekly workforce plans, communicate with customers about updates, billing concerns, and service issues, and ensure parts availability.

This on-site role emphasizes teamwork, safety compliance, and delivering reliable service to keep customers satisfied and returning.