Maintenance Scheduler & Customer Service Lead

Penske Truck Leasing Co., L.P.; Roseville (MN); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Benefits package

Job summary

Penske Truck Leasing Co., L.P. in Roseville, MN is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

You will work with customers to provide updates, ensure parts availability, and maintain high service levels. The role requires strong customer service experience, mechanical knowledge, and supervisory aptitude; DOT/OSHA safety guidelines must be followed, and travel may be required.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management.
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation and drug screening are required.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Hands-on mechanical experience

Service scheduling knowledge

Diagnostic programs knowledge

DOT/OSHA compliance understanding

Education

High School diploma or equivalent

Associates/Technical/Bachelors degree preferred

ASE certification preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske Truck Leasing Co., L.P. in Roseville, MN is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

You will work with customers to provide updates, ensure parts availability, and maintain high service levels. The role requires strong customer service experience, mechanical knowledge, and supervisory aptitude; DOT/OSHA safety guidelines must be followed, and travel may be required.