Maintenance Scheduling & Service Coordinator

Penske Truck Leasing; La Mirada (CA); On-site; USD 50,000 - 67,000; Full time

Job summary

Penske Truck Leasing in La Mirada, CA is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and plan the shop work. You will manage daily and weekly workforce plans to align customer needs with available parts and technician skills.

The role emphasizes strong customer communication, adherence to safety policies, and collaboration with service teams and billing clerks to ensure timely, quality service and repeat business.

Qualifications

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associate/Technical/Bachelor degree preferred
• ASE certification preferred
• Prior experience with service scheduling and diagnostic programs preferred
• Must follow Penske management guidelines
• Must adhere to DOT, OSHA and Penske safety policies

Responsibilities

• Develop daily and weekly workforce plans to maximize service and productivity.
• Communicate with customers about maintenance updates, scheduling, billing, or issues.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other tasks as assigned by supervisor.

Skills

Customer service

Hands-on mechanical experience

Supervisory experience

Service scheduling software

Diagnostic programs

Education

High School diploma or equivalent

Associate/Technical/Bachelor degree preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske Truck Leasing in La Mirada, CA is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and plan the shop work. You will manage daily and weekly workforce plans to align customer needs with available parts and technician skills.

The role emphasizes strong customer communication, adherence to safety policies, and collaboration with service teams and billing clerks to ensure timely, quality service and repeat business.