Maintenance Scheduler & Customer Experience Lead

Penske; Pompano Beach (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Penske is seeking a Customer Service Coordinator in Pompano Beach, FL to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role emphasizes customer communication, parts availability, and adherence to safety and policy standards.

Responsibilities include workforce planning, vendor management, and ensuring high customer satisfaction. A combination of customer service and mechanical experience with supervisory capabilities is preferred, with steady

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Understand and comply with Penske policies, rules and safety practices.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel, work at the specific location required, complete Penske employment application, background check and drug screening are required.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers for maintenance updates including schedule changes, billing concerns, or to resolve service issues.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service to ensure customer satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service department administration

Education

High School diploma or equivalent

Associates/Technical/Bachelors degree preferred

ASE certification preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske is seeking a Customer Service Coordinator in Pompano Beach, FL to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role emphasizes customer communication, parts availability, and adherence to safety and policy standards.

Responsibilities include workforce planning, vendor management, and ensuring high customer satisfaction. A combination of customer service and mechanical experience with supervisory capabilities is preferred, with steady