Maintenance Scheduler & Customer Care Lead

Penske Truck Leasing Co., L.P.; Florida; Vor Ort; USD 40.000 - 58.000; Vollzeit

Zusammenfassung

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in Fort Pierce, FL to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

The role reports to the Fort Pierce location and requires scheduling, parts planning, and vendor coordination. The ideal candidate has 2+ years in customer service, at least 1 year of hands-on mechanical experience, and a background in service administration; ASE certification and scheduling software

Qualifikationen

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates/Technical/Bachelors degree preferred.
• ASE certification preferred.
• Experience with service scheduling and diagnostic programs preferred.

Aufgaben

• Develop daily and weekly workforce plans to maximize productivity.
• Communicate maintenance updates and scheduling changes with customers.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts availability for scheduled work.
• Hold vendors accountable for quality and schedule adherence.
• Provide customer service to ensure repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Handle other projects and tasks as assigned by supervisor.

Kenntnisse

Customer service

Mechanical experience

Supervisory experience

Service department administration

Attendance reliability

DOT/OSHA policy adherence

Ausbildung

High School diploma or equivalent

Associates/Technical/Bachelor degree preferred

Tools

Service scheduling programs

Diagnostic programs

Jobbeschreibung

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in Fort Pierce, FL to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

The role reports to the Fort Pierce location and requires scheduling, parts planning, and vendor coordination. The ideal candidate has 2+ years in customer service, at least 1 year of hands-on mechanical experience, and a background in service administration; ASE certification and scheduling software