Fleet Maintenance Scheduler & Customer Liaison

Penske Truck Leasing Co.; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Penske Truck Leasing Co., L.P. Fort Pierce, FL is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

This on-site role reports to the Fort Pierce location and requires strong customer service and mechanical aptitude. Responsibilities include planning daily work, communicating with customers, ensuring parts availability, and maintaining productive service levels.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, repairs, parts, and technician skills to maximize service and productivity.
• Communicate with customers for maintenance updates, schedule changes, billing concerns, or service issues.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service scheduling software

Communication

Education

High School diploma or equivalent

Associates Degree/Technical School/Bachelors preferred

Tools

Diagnostic programs

Service scheduling programs

Job description

Penske Truck Leasing Co., L.P. Fort Pierce, FL is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

This on-site role reports to the Fort Pierce location and requires strong customer service and mechanical aptitude. Responsibilities include planning daily work, communicating with customers, ensuring parts availability, and maintaining productive service levels.