Fleet Service Scheduler & Customer Liaison

Penske; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Penske in Fort Pierce, FL is seeking a Customer Service Coordinator to schedule preventive maintenance, coordinate outside repairs, and plan the shop work. The role reports to the Fort Pierce location and requires data-driven scheduling and strong customer communication.

Ideal candidates will have 2 years of customer service, 1 year of mechanical experience, and some supervisory or admin service experience. A HS diploma is required, with higher degrees and ASE certification preferred.

Qualifications

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor

Skills

Customer service

Mechanical experience

Supervisory experience

Service scheduling software

Diagnostic software

Education

High School diploma or equivalent

Associate/Technical/Bachelor degree preferred

ASE certification preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske in Fort Pierce, FL is seeking a Customer Service Coordinator to schedule preventive maintenance, coordinate outside repairs, and plan the shop work. The role reports to the Fort Pierce location and requires data-driven scheduling and strong customer communication.

Ideal candidates will have 2 years of customer service, 1 year of mechanical experience, and some supervisory or admin service experience. A HS diploma is required, with higher degrees and ASE certification preferred.