Mainframe Operator

FastTek Global; Michigan; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical & Dental

Vision

PTO

Disability Insurance

Life Insurance

401(k)

Job summary

FastTek Global is seeking a Mainframe Operator in Michigan. The role involves acting as a Level 1 Incident Manager for critical IT incidents, triaging and tracking customer technology issues, and communicating with IT staff, customers, and vendors.

You will monitor mainframe environment components and assist with JCL review when needed. The position requires strong communication skills, hands-on incident management, and the ability to handle physical deliveries up to 50 pounds.

Qualifications

• Functions as a Level 1 Incident Manager for critical incidents/events relating to IT technology.
• Quickly create, escalation, triage and track customer technology related incidents.
• Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance.
• May assist with the review/validation of mainframe job control language.
• Perform deliveries as assigned and must be able to lift 50 pounds.

Responsibilities

• Functions as a Level 1 Incident Manager for critical IT incidents and events.
• Create, escalate, triage and track customer technology incidents.
• Collaborate with IT staff, customers and vendors with clear communication.
• Monitor infrastructure connectivity, assets and services using monitoring tools.
• Check performance on mainframe control consoles.
• Review/validate mainframe job control language when needed.
• Perform deliveries and lift up to 50 pounds.

Skills

Incident management

Communication

Collaboration

Troubleshooting

Tools

Microsoft Teams

What’s Up Gold

Pingdom

PRTG

IBM Mainframe

Job description

Mainframe Operator #1063646

Job Description

• Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
• Quickly create, escalation, triage and track customer technology related incidents.
• Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance.
• May assist with the review/validation of mainframe job control language.
• Perform deliveries as assigned and must be able to lift 50 pounds.

Experience Level

• Intermediate

Environment

• Technical Environment(s); Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. What's Up Gold, Pingdom, PRTG, IBM Mainframe

Additional Info

At FastTek Global,

Our Purpose is
Our People and
Our Planet. We come to work each day and are reminded we are
helping people find their success stories. Also,
Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for
24 years!
FastTek Global is financially strong, privately held company that is
100% consultant and
client focused.
We've differentiated ourselves by being
fast, flexible,
creative and
honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Our benefits are second to none and thanks to our
flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of
Top Work Places in Michigan by the Detroit Free Press in
2013, 2014, 2015, 2016, 2017, 2018, 2019,
2020, 2021, 2022, and 2023!

AI & Hiring Disclosure

We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.

All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.

If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.

Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.

To learn more or exercise your rights, please contact us at [e-mail].