Mainframe Operations & Incident Response Technician

Regions Financial Corporation; Hoover (AL); On-site; USD 42,075 - 51,425; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Financial Corporation is seeking a Technology Operations and Mainframe Operator to ensure availability, reliability, and performance of enterprise and mainframe environments. The role blends scheduled processing with real-time monitoring in a 24x7 banking setting.

The position is onsite in Hoover, Alabama, with a Thursday-Sunday shift and regular office days. Requires a HS diploma; preferred is an Associate/Bachelor’s in a related field and prior mainframe operations experience.

Qualifications

• High School Diploma or GED.
• Associate’s or Bachelor’s degree in a related field.
• Prior technology operations experience including computer and mainframe operations.

Responsibilities

• Monitors and operates mainframe and enterprise systems, including console operations and batch processing.
• Serves as first responder to mainframe and infrastructure alerts using monitoring dashboards.
• Executes and monitors mainframe and distributed batch jobs and distribute operational outputs.
• Maintains mainframe production documentation and operational records.
• Performs first-level troubleshooting and escalates incidents per defined procedures.
• Supports outage management activities including bridges and incident timelines.
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices.
• Works under clearly defined procedures.
• Works under close supervision.

Skills

Teamwork

Customer service

Problem solving

Written and verbal communication

Work under guidance

Education

High School Diploma or GED

Associate or Bachelor’s degree in related field

Tools

TSO/ISPF

JCL

JES2

IWS/CA7/Control-M

Service Now/Pager Duty

Mainframe system console monitoring

Job description

Regions Financial Corporation is seeking a Technology Operations and Mainframe Operator to ensure availability, reliability, and performance of enterprise and mainframe environments. The role blends scheduled processing with real-time monitoring in a 24x7 banking setting.

The position is onsite in Hoover, Alabama, with a Thursday-Sunday shift and regular office days. Requires a HS diploma; preferred is an Associate/Bachelor’s in a related field and prior mainframe operations experience.