Technology Operations & Mainframe Operator

Regions Bank

Hoover (AL)

On-site

USD 42,075 - 51,425

Full time

14 days+

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Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Technology Operations and Mainframe Operator to support availability, reliability, and performance of enterprise and mainframe computing environments. The role combines scheduled production processing with real‑time monitoring and incident response in a 24x7 banking setting.

Responsibilities include monitoring mainframe systems, first‑level incident response, batch job execution, and maintaining production documentation.

Qualifications

High School Diploma or GED required.
Associate’s or Bachelor’s degree in related field preferred.
Prior technology operations experience including computer and mainframe operations preferred.
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
Ability to work in a team environment when applicable.
Ability to work under direct guidance.
Good customer service skills.
Good problem-solving skills.
Good written and verbal communication skills.

Responsibilities

Monitors and operates mainframe and enterprise systems, including console operations and batch processing.
Serves as first responder to mainframe and infrastructure alerts using monitoring dashboards.
Executes and monitors mainframe and distributed batch jobs and distribute operational outputs.
Maintains mainframe production documentation and operational records.
Performs first‑level troubleshooting and escalates incidents per defined procedures.
Supports outage management activities including bridges and incident timelines.
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices.
Works under clearly defined procedures and supervision.

Skills

Compliance with rules

Teamwork

Guided work

Customer service

Problem solving

Written and verbal communication

Education

High school diploma or GED

Associate or Bachelor’s degree

Tools

TSO/ISPF

JCL

JES2

IWS/CA7/Control-M

Service Now/Pager Duty

Mainframe system console monitoring

Job description

At Regions, the Technology Operations and Mainframe Operator supports the availability, reliability, and performance of enterprise and mainframe computing environments by executing routine computer operations and serving as a first‑level responder to mainframe and infrastructure alerts. The role combines scheduled production processing with real‑time monitoring and incident response in a 24x7 banking environment.

Primary Responsibilities

Monitors and operates mainframe and enterprise systems, including console operations and batch processing
Serves as first responder to mainframe and infrastructure alerts using monitoring dashboards
Executes and monitors mainframe and distributed batch jobs and distribute operational outputs
Maintains mainframe production documentation and operational records
Performs first‑level troubleshooting and escalates incidents per defined procedures
Supports outage management activities including bridges and incident timelines
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
Works under clearly defined procedures
Works under close supervision

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED

Preferences

Associate’s or Bachelor’s degree in a related field
Prior technology operations experience including computer and mainframe operations

Skills and Competencies

Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a team environment when applicable
Ability to work under direct guidance
Good customer service skills
Good problem‑solving skills
Good written and verbal communication skills

Shift Schedule: Thursday‑Sunday

Preferred experience

TSO/ISPF
JCL
JES2
IWS/CA7/Control -M
Service Now/Pager Duty
Mainframe system console monitoring

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full‑time basis.

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in‑office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The location available for this role is Birmingham, AL.

Full time

Compensation Details

Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target:

Minimum: $46,750.00 USD

Median: $57,270.00 USD

Incentive Pay Plans: This job is not incentive eligible.

Benefits Information