Mainframe Operations & Tech Systems Operator

Regions Bank; Hoover (AL); On-site; USD 42,075 - 51,425; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Technology Operations and Mainframe Operator to support availability, reliability, and performance of enterprise and mainframe computing environments. The role combines scheduled production processing with real‑time monitoring and incident response in a 24x7 banking setting.

Responsibilities include monitoring mainframe systems, first‑level incident response, batch job execution, and maintaining production documentation.

Qualifications

• High School Diploma or GED required.
• Associate’s or Bachelor’s degree in related field preferred.
• Prior technology operations experience including computer and mainframe operations preferred.
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to work in a team environment when applicable.
• Ability to work under direct guidance.
• Good customer service skills.
• Good problem-solving skills.
• Good written and verbal communication skills.

Responsibilities

• Monitors and operates mainframe and enterprise systems, including console operations and batch processing.
• Serves as first responder to mainframe and infrastructure alerts using monitoring dashboards.
• Executes and monitors mainframe and distributed batch jobs and distribute operational outputs.
• Maintains mainframe production documentation and operational records.
• Performs first‑level troubleshooting and escalates incidents per defined procedures.
• Supports outage management activities including bridges and incident timelines.
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices.
• Works under clearly defined procedures and supervision.

Skills

Compliance with rules

Teamwork

Guided work

Customer service

Problem solving

Written and verbal communication

Education

High school diploma or GED

Associate or Bachelor’s degree

Tools

TSO/ISPF

JCL

JES2

IWS/CA7/Control-M

Service Now/Pager Duty

Mainframe system console monitoring

Job description

Regions Bank is seeking a Technology Operations and Mainframe Operator to support availability, reliability, and performance of enterprise and mainframe computing environments. The role combines scheduled production processing with real‑time monitoring and incident response in a 24x7 banking setting.

Responsibilities include monitoring mainframe systems, first‑level incident response, batch job execution, and maintaining production documentation.