Technology Operations & Mainframe Operator

Regions Bank; Birmingham (AL); On-site; USD 42,075 - 51,425; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank seeks a Operations Associate to support the availability, reliability, and performance of enterprise and mainframe computing environments. The role blends scheduled production processing with real-time monitoring in a 24x7 banking setting.

You will monitor mainframe systems, respond to alerts, run batch jobs, and maintain production records under supervision. Onsite at Riverchase Operations Center, Hoover, Alabama, with a Thursday–Sunday shift schedule.

Qualifications

• High school diploma or GED required.
• Ability to work under direct guidance and in a structured environment.
• Strong customer service and communication skills.
• Ability to problem-solve and follow procedures.

Responsibilities

• Operate mainframe and enterprise systems, monitor batch processing.
• Respond to alerts and escalate incidents per procedures.
• Maintain production documentation and records.
• Support outage management and incident timelines.
• Ensure compliance with risk, cybersecurity, and change management practices.

Skills

Customer service skills

Problem-solving skills

Written and verbal communication

Team/collaboration

Education

High School Diploma or GED

Associate’s or Bachelor’s degree in related field

Job description

Job Description

Supports the availability, reliability, and performance of enterprise and mainframe computing environments by executing routine computer operations and serving as a first‑level responder to mainframe and infrastructure alerts. The role combines scheduled production processing with real‑time monitoring and incident response in a 24x7 banking environment.

Primary Responsibilities

• Monitors and operates mainframe and enterprise systems, including console operations and batch processing
• Serves as first responder to mainframe and infrastructure alerts using monitoring dashboards
• Executes and monitors mainframe and distributed batch jobs and distributes operational outputs
• Maintains mainframe production documentation and operational records
• Performs first‑level troubleshooting and escalates incidents per defined procedures
• Supports outage management activities including bridges and incident timelines
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• Works under clearly defined procedures
• Works under close supervision

Requirements

• High School Diploma or GED
• Authorization to work in the United States; no visa sponsorship
• Ability to work under direct guidance
• Good customer service skills
• Good problem‑solving skills
• Good written and verbal communication skills

Preferences

• Associate’s or Bachelor’s degree in a related field
• Prior technology operations experience including computer and mainframe operations

Skills And Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a team environment when applicable
• Ability to work under direct guidance
• Good customer service skills
• Good problem‑solving skills
• Good written and verbal communication skills

Shift Schedule

Thursday–Sunday

Preferred Experience

• TSO/ISPF
• JCL
• JES2
• IWS/CA7/Control -M
• Service Now/Pager Duty
• Mainframe system console monitoring

Compensation Details

Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. The target information listed below is based on the Metropolitan Statistical Area Market Range for the position location and level.

Minimum

Job Range Target: $46,750.00 USD

Median

$57,270.00 USD

Incentive Pay Plans

This job is not incentive eligible.

Benefits Information

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Location Details

Riverchase Operations Center, Hoover, Alabama. The position is intended to be onsite; regular full‑day office hours on three or more days per week as set by the manager.

Equal Opportunity Employer / Disabled / Veterans

Regions is an equal opportunity employer and complies with all applicable laws and regulations.