Mainframe Operations & Incident Manager

FastTek Global; Michigan; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical & Dental

Vision

PTO

Disability Insurance

Life Insurance

401(k)

Job summary

FastTek Global is seeking a Mainframe Operator in Michigan. The role involves acting as a Level 1 Incident Manager for critical IT incidents, triaging and tracking customer technology issues, and communicating with IT staff, customers, and vendors.

You will monitor mainframe environment components and assist with JCL review when needed. The position requires strong communication skills, hands-on incident management, and the ability to handle physical deliveries up to 50 pounds.

Qualifications

• Functions as a Level 1 Incident Manager for critical incidents/events relating to IT technology.
• Quickly create, escalation, triage and track customer technology related incidents.
• Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance.
• May assist with the review/validation of mainframe job control language.
• Perform deliveries as assigned and must be able to lift 50 pounds.

Responsibilities

• Functions as a Level 1 Incident Manager for critical IT incidents and events.
• Create, escalate, triage and track customer technology incidents.
• Collaborate with IT staff, customers and vendors with clear communication.
• Monitor infrastructure connectivity, assets and services using monitoring tools.
• Check performance on mainframe control consoles.
• Review/validate mainframe job control language when needed.
• Perform deliveries and lift up to 50 pounds.

Skills

Incident management

Communication

Collaboration

Troubleshooting

Tools

Microsoft Teams

What’s Up Gold

Pingdom

PRTG

IBM Mainframe

Job description

FastTek Global is seeking a Mainframe Operator in Michigan. The role involves acting as a Level 1 Incident Manager for critical IT incidents, triaging and tracking customer technology issues, and communicating with IT staff, customers, and vendors.

You will monitor mainframe environment components and assist with JCL review when needed. The position requires strong communication skills, hands-on incident management, and the ability to handle physical deliveries up to 50 pounds.