Service Advisor

Heritage Valley Ford, Inc; Killingly (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay + commissions

Flexible hours

Health insurance

Dental & Vision

PTO & Sick Leave

401(K)

5-day work week

Job summary

Heritage Valley Ford, Inc in Killingly, CT is seeking a Service Advisor to greet customers, listen to needs, and schedule appointments, including setting up loaners and verifying insurance before maintenance scheduling.

You will report vehicle symptoms clearly, prepare cost estimates, and keep customers updated on progress. A Ford dealership background is a plus; the role offers competitive pay with commission, flexible hours, health benefits, and a path for long-term growth.

Qualifications

• Minimum of 1 year in service department.
• Experience at a manufacture dealership is a plus (Ford).
• Ability to identify the problem quickly.
• Knowledge of automobiles.
• Proven record of achieving exceptional customer satisfaction.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Ability to lift 50 pounds and work on your feet for extended periods.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Dealership experience

Communication

Problem solving

Sales aptitude

Energetic personality

Team player

Technical aptitude

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay Hourly plus commission
• Flexible Working Hours
• Health Insurance
• Dental and Vision
• PTO & Sick Leave
• 401(K)
• 5 Day work Week- No Saturdays

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a manufacture dealership is a plus Ford experience desired
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.