Service Advisor

Bob Bell Auto Group; Bel Air (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Bob Bell Auto Group, a Ford dealership in Bel Air, MD, seeks a Service Advisor to greet customers, gather vehicle information, and schedule maintenance. You will report symptoms, estimate costs, and communicate with customers throughout the service process.

Ideal candidates have at least 1 year in a service role, knowledge of CDK, and a passion for excellent customer service. This position offers health benefits, PTO, and a path for growth within the organization.

Qualifications

• Minimum of 1 year in a service department.
• CDK computer experience is a huge plus.
• Knowledge of automobiles and ability to identify problems quickly.
• Proven record of achieving exceptional customer satisfaction.
• Ability to lift 50 pounds and stand for extended periods.
• Positive, friendly attitude with strong communication skills.
• Desire for a long-term career with a growing organization.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Report all vehicle symptoms clearly as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle and update customers.
• Verify that final invoice reconciles with the work performed.
• Explain all completed work and charges to customers.

Skills

Customer service

Automotive knowledge

CDK experience

Problem solving

Communication

Positive attitude

Physical stamina

Education

High school diploma or equivalent

Tools

CDK

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• CDK computer experience a HUGE plus.
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of timeAbility to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.