Service Advisor

Ford of Northampton; Northampton (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

PTO & Sick Leave

401(K) with company match

Job summary

Ford of Northampton in Northampton, Massachusetts seeks a Service Advisor to greet customers and manage service appointments. The ideal candidate has a positive attitude, experience in a fast-paced environment, and a strong knowledge of automobiles. Responsibilities include obtaining vehicle information, preparing cost estimates, and ensuring customer satisfaction. This full-time role offers competitive pay and benefits including health insurance, PTO, and a 401(K) with company match.

Qualifications

• Minimum of 1 year experience in a service department.
• Previous experience at a Ford dealership is a plus.
• Proven record of achieving exceptional customer satisfaction.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Explain all completed work and charges to customers.

Skills

Customer satisfaction

Problem identification

Automobile knowledge

Energetic personality

Basic computer skills

Education

High school diploma or equivalent

Tools

CDK

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Monday through Friday
• Health Insurance
• PTO & Sick Leave
• 401(K) w/ company match

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• CDK experience a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.