Mailroom Operations Supervisor & Customer Service Lead

Oklahoma State Government; Oklahoma City (OK); On-site; USD 32,000 - 39,000; Full time

Job summary

Oklahoma State Government is seeking a Mailroom Technician to manage mailroom operations and customer service in a full-time role within the Department of Corrections’ DOC Business Services. The position involves handling mail, preparing parcels, and assisting with daily operations and information services for internal and external customers.

The role requires supervising staff, ensuring accurate processing, and maintaining records and materials.

Responsibilities

• Establish contact with customers and provide information or direct requests as needed.
• Operate mailroom functions including handling mail and parcels, and preparing items for mailing.
• Receive and direct inquiries; provide or direct information using agency systems.
• Assist with inventory, purchasing of materials, and maintaining work area and displays.
• Explain agency policies and procedures and assist in developing daily operation procedures.

Job description

Oklahoma State Government is seeking a Mailroom Technician to manage mailroom operations and customer service in a full-time role within the Department of Corrections’ DOC Business Services. The position involves handling mail, preparing parcels, and assisting with daily operations and information services for internal and external customers.

The role requires supervising staff, ensuring accurate processing, and maintaining records and materials.