Mailroom Tech

Oklahoma State Government; Oklahoma City (OK); On-site; USD 32,000 - 39,000; Full time

Job summary

Oklahoma State Government is seeking a Mailroom Technician to manage mailroom operations and customer service in a full-time role within the Department of Corrections’ DOC Business Services. The position involves handling mail, preparing parcels, and assisting with daily operations and information services for internal and external customers.

The role requires supervising staff, ensuring accurate processing, and maintaining records and materials.

Responsibilities

• Establish contact with customers and provide information or direct requests as needed.
• Operate mailroom functions including handling mail and parcels, and preparing items for mailing.
• Receive and direct inquiries; provide or direct information using agency systems.
• Assist with inventory, purchasing of materials, and maintaining work area and displays.
• Explain agency policies and procedures and assist in developing daily operation procedures.

Job description

Job Posting Title

Mailroom Tech

Agency

131 DEPARTMENT OF CORRECTIONS

Supervisory Organization

DOC Business Services

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full/Part-Time

Full time

Job Type

Regular

Compensation

$35,090.46

Job Description

Basic Purpose

Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.

Typical Functions

• Supervises employees engaged in providing services and information to all customers, and trains staff.
• Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
• Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
• Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
• Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
• Receives requests for information and services and provides such services using advanced technological equipment.
• Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.
• Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.
• Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.

Level Descriptor

This is the leadership level where employees will perform duties at all levels of complexity and they will also serve as a first-level supervisor with responsibility for planning day-to-day operations of assigned staff. They will develop or assist in developing operations, policies, and procedures.

Knowledge, Skills, Abilities, and Competencies

Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar, of arithmetic; of the program or services being provided; of laws and rules concerning program or services being provided; of techniques of training; and of supervisory principles and practices.

Skill is required to operate various office equipment including computers.

Ability is required to work with customers; to gather data and facts; to keep records; to communicate effectively, both orally and in writing; to provide leadership on assigned projects or teams; and to review the work of others.

Education and Experience

Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus four additional years of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience.

Special Requirements

Some positions may require that applicants be willing and able to fulfill all job-related travel.

Some positions may require performing moderately heavy lifting.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.