Mailroom & Facilities Coordinator

Jones Lang LaSalle Incorporated; New York (NY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay access

Job summary

Jones Lang LaSalle Incorporated in New York, NY is seeking a Facility Coordinator to act as the operational backbone of the mailroom, handling high-volume mail and package services for the site. You will manage incoming/outgoing mail, packages, courier services, and service requests while delivering excellent customer service to employees and visitors.

The role requires 2–4 years in mailroom or facilities support, proficiency with USPS/UPS/FedEx platforms, and strong MS Office skills.

Qualifications

• 2–4 years of experience in mailroom operations, shipping and receiving, logistics coordination, workplace services, or facilities support.
• Experience using shipping platforms such as USPS, UPS CampusShip, FedEx Ship Manager, or similar systems.
• Strong proficiency with Microsoft Office Suite, including Outlook, Excel, and Teams.
• Excellent customer service, verbal communication, and problem-solving skills.
• Ability to lift and move packages in accordance with site safety requirements.

Responsibilities

• Handle mail and package operations, receiving, sorting, and distributing items.
• Prepare outgoing shipments using USPS, UPS, FedEx, and approved carriers.
• Maintain shipping records, tracking info, and proof of delivery documentation.
• Utilize packaging tracking tools to log, track, and manage receipts and deliveries.
• Respond to employee inquiries and support mailroom service requests within SLA.
• Support facilities operations and assist with events, moves, and inventory.
• Escalate issues and coordinate with carriers for delivery exceptions.

Skills

Mailroom operations

Shipping & receiving

Logistics coordination

MS Office (Outlook, Excel, Teams)

Tools

USPS

UPS CampusShip

FedEx Ship Manager

Package Zen

Nuvolo

Job description

Jones Lang LaSalle Incorporated in New York, NY is seeking a Facility Coordinator to act as the operational backbone of the mailroom, handling high-volume mail and package services for the site. You will manage incoming/outgoing mail, packages, courier services, and service requests while delivering excellent customer service to employees and visitors.

The role requires 2–4 years in mailroom or facilities support, proficiency with USPS/UPS/FedEx platforms, and strong MS Office skills.