Mailroom & Document Operations Specialist

Blue Cross & Blue Shield of Minnesota; Eagan (MN); On-site; USD 32,000 - 46,000; Full time

Job summary

Blue Cross and Blue Shield of Minnesota is seeking an Incoming Service Center Operations Specialist in Minnesota. The role focuses on processing and routing mail, imaging documents, and maintaining secure information flows according to policy and regulatory requirements.

You will support mailroom operations, document management, data capture, and workflow activities, collaborating with internal partners to deliver efficient processing and timely service.

Qualifications

• 1+ years of related work experience.
• High school diploma (or equivalent).
• Must be able to bend and stoop; lift up to 40 lbs; push/pull up to 500 lbs on a dolly.
• Safely walk and stand for extended periods.

Responsibilities

• Receive, sort, process, and distribute incoming mail, correspondence, packages, and special handling items (USPS, courier, interoffice).
• Manage internal mail operations and delivery routes, including package tracking and distribution systems.
• Prepare, scan, image, and route paper and electronic documents through document management and workflow systems.
• Validate, classify, index, and capture document data for accurate routing and records.
• Monitor shared mailboxes and process electronic submissions per procedures and service standards.
• Research and resolve missing or misrouted mail and documents.
• Process claims attachments, enrollment forms, and other supporting docs.
• Reconcile daily work volumes and production metrics.
• Troubleshoot equipment, software, and postage issues; coordinate resolutions.
• Maintain quality, productivity, and service standards; support process improvements.

Skills

Experience

Education

High school diploma

Job description

Blue Cross and Blue Shield of Minnesota is seeking an Incoming Service Center Operations Specialist in Minnesota. The role focuses on processing and routing mail, imaging documents, and maintaining secure information flows according to policy and regulatory requirements.

You will support mailroom operations, document management, data capture, and workflow activities, collaborating with internal partners to deliver efficient processing and timely service.