Document & Records Specialist — Member Services

bcbst; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

BCBST BlueCross BlueShield of Tennessee, Inc. is seeking a Document Support Associate on our Membership Operations team.

You will help manage member communications, process documents, perform quality reviews, and provide operational support to deliver exceptional service to our customers. The role suits someone who is organized, detail-oriented, and thrives in a fast-paced, collaborative environment within the Chattanooga area.

Qualifications

• High School Diploma or equivalent.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Proficient oral and written communication skills; strong interpersonal and organizational abilities.

Responsibilities

• Imaging documents and monitoring scheduling of deliverables; using information to improve services and anticipate problems.
• Processing assigned work according to department procedures; interpreting transmittals and documents for group accounts.
• Implementing filing and documentation procedures; maintaining all files in current and accurate condition.
• Performing routine support and addresses administrative needs to meet membership and benefits services goals and case load expectations.

Skills

Microsoft Office

Communication skills

Interpersonal & organizational skills

Education

High School Diploma

Job description

BCBST BlueCross BlueShield of Tennessee, Inc. is seeking a Document Support Associate on our Membership Operations team.

You will help manage member communications, process documents, perform quality reviews, and provide operational support to deliver exceptional service to our customers. The role suits someone who is organized, detail-oriented, and thrives in a fast-paced, collaborative environment within the Chattanooga area.