Incoming Service Center Operations Specialist

Blue Cross & Blue Shield of Minnesota; Eagan (MN); On-site; USD 32,000 - 46,000; Full time

Job summary

Blue Cross and Blue Shield of Minnesota is seeking an Incoming Service Center Operations Specialist in Minnesota. The role focuses on processing and routing mail, imaging documents, and maintaining secure information flows according to policy and regulatory requirements.

You will support mailroom operations, document management, data capture, and workflow activities, collaborating with internal partners to deliver efficient processing and timely service.

Qualifications

• 1+ years of related work experience.
• High school diploma (or equivalent).
• Must be able to bend and stoop; lift up to 40 lbs; push/pull up to 500 lbs on a dolly.
• Safely walk and stand for extended periods.

Responsibilities

• Receive, sort, process, and distribute incoming mail, correspondence, packages, and special handling items (USPS, courier, interoffice).
• Manage internal mail operations and delivery routes, including package tracking and distribution systems.
• Prepare, scan, image, and route paper and electronic documents through document management and workflow systems.
• Validate, classify, index, and capture document data for accurate routing and records.
• Monitor shared mailboxes and process electronic submissions per procedures and service standards.
• Research and resolve missing or misrouted mail and documents.
• Process claims attachments, enrollment forms, and other supporting docs.
• Reconcile daily work volumes and production metrics.
• Troubleshoot equipment, software, and postage issues; coordinate resolutions.
• Maintain quality, productivity, and service standards; support process improvements.

Skills

Experience

Education

High school diploma

Job description

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

The Incoming Service Center Operations Specialist is responsible for the processing, imaging, routing, distribution, and retention of incoming and outgoing mail, correspondence, claims, applications, and other business-critical documents. Ensures the accurate and timely flow of information through mail services, document management, data capture, quality review, and workflow activities in accordance with established policies, regulatory requirements, and service standards. Supports Incoming Service Center operations by performing mailroom, imaging, records management, research, and production support activities while collaborating with internal business partners to deliver efficient and secure information processing.

What You’ll Do

• Receive, sort, process, and distribute incoming mail, correspondence, packages, and special handling items, including USPS, courier, certified, and interoffice mail.
• Manage internal mail operations and delivery routes, including package tracking and distribution systems.
• Prepare, scan, image, and route paper and electronic documents through document management and workflow systems.
• Validate, classify, index, and capture document data to ensure accurate routing, record management, and processing.
• Monitor shared mailboxes and process electronic submissions in accordance with established procedures and service standards.

How You’ll Do It

• Research and resolve missing, incomplete, misrouted, or exception mail and document items.
• Process claims attachments, appeals, enrollment forms, correspondence, and other supporting documentation.
• Reconcile daily work volumes, production reports, and operational processing metrics.
• Troubleshoot equipment, software, and postage-related issues and coordinate resolution as needed.
• Maintain quality, productivity, and service standards while supporting process improvement initiatives and special projects.
• Performs additional responsibilities consistent with the scope and level of the role, as assigned.

Required Skills & Experience

• 1+ years of related work experience
• High school diploma (or equivalent)
• Must be able to: Bend and stoop. Perform motions of the wrists, hands, and/or fingers (i.e. typing, grasping, or gripping) at a computer station in an office environment. Occasionally lift and transfer up to 40 lbs. Frequent pushing and pulling of freight up to 500 lbs. on a dolly or cart, without mechanical aid. Reach and lift (up to 5 lbs) above shoulder.
• Repetitive motion required.
• Safely walk and stand for extended periods of time.

Preferred Skills & Experience

• Ability to communicate clearly with varied internal contacts, actively listen to clarify needs, and ensure accurate and timely information exchange.
• Ability to recognize patterns in recurring issues, gather relevant information, and collaborate with others to implement practical solutions.
• Ability to organize and prioritize tasks across assignments, manage time effectively, and adjust to shifting workloads while maintaining accuracy.
• Customer service and support experience.
• Experience working with shipping vendors to establish service and resolve issues.
• Highly detail oriented with a quality focus.
• Data entry experience.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affi­… All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: [e-mail].

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.