Mail Services Sr Coordinator

CBRE Group, Inc.; Boston, Northern (MA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

CBRE Group, Inc. is seeking a Mail Services Sr. Coordinator in Boston to provide essential administrative support within the Office Operations function.

The role focuses on efficient mail, package, and copier room management, client interaction, and routine procedures under guided supervision. Responsibilities include handling incoming/outgoing mail, coordinating shipments, maintaining stock of supplies, and preparing collateral materials for mass mailings.

Qualifications

• High School Diploma or GED with 2-3 years of related experience.
• Strong understanding of work routines and applying skills in processes and systems.
• Clear and concise communication within the team.

Responsibilities

• Manage mail and package flow to ensure same-day or next-day arrival.
• Stock and organize copy rooms and respond to copier fleet needs.
• Handle inquiries from clients and coworkers with professional communication.
• Follow established procedures and provide basic administrative support.
• Assist with reports, databases, and collateral materials for mass mailings.

Skills

Microsoft Office

Organizational skills

Communication skills

Ability to lift 50 lbs

Problem-solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

About the Role:

As a CBRE Mail Services Sr. Coordinator, you will assist with providing administrative support to a large team or department. This job is part of the Office Operations function. They are responsible for providing office support to a client, business function, or individual contributor.

What You’ll Do:

• Ensure that all packages received and delivered arrive the same day or advise the consignee of next-day arrival.
• Bring mail, packages, copy products, and stationery to assigned groups or locations as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.
• Perform administrative duties specific to the department such as conducting research, updating databases, and preparing collateral materials for mass mailings.
• Receive and direct incoming calls and visitors to appropriate personnel.
• Oversee opening, sorting, prioritizing, and distributing inbound mail.
• Coordinate services for outbound mail.
• Perform conference room set up and clean ups, along with other duties as assigned.
• Understand work routines and standards and apply skills and knowledge in a range of processes, procedures, and systems.
• Draft reports and correspondence; Answer common inquiries or complaints from clients, co-workers, and/or supervisors.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receive regular but moderate supervision and guidance.

What You’ll Need:

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Ability to lift up to 50 lbs consistently and perform repetitive tasks as needed.
• Strong organizational skills with a robust inquisitive mindset.
• General math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
• Excellent communication skills to exchange straightforward and complex information.
• Ability to follow basic work routines and standards in the application of work.
• Intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure:

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.