Mail Services Associate

CBRE Group, Inc.; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

CBRE Group, Inc. in New York is seeking a Mail Services Associate to manage the mailroom for a building or campus, ensuring accurate handling of mail, shipments, and stationery according to the daily schedule.

You will audit deliveries, process shipments, apply postage, stock copy rooms, respond to inquiries, and analyze data to identify process improvements, contributing to efficient Office Operations.

Qualifications

• High School Diploma or GED is required with 3-4 years of related experience.
• Ability to write routine reports and correspondence.
• Strong understanding of processes, procedures, systems and concepts within own job function.
• Ability to evaluate and communicate unusual or complex content concisely and logically.
• Proficiency in Microsoft Word, Excel, Outlook and related Office tools.
• Excellent organizational skills with a proactive mindset.

Responsibilities

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and contraband.
• Ensure all packages arrive same day or inform consignee of next-day arrival; move mail, packages and supplies per daily schedule.
• Protect shipments against damage and ensure proper handling.
• Process shipment requests with vendors and notify package owners.
• Apply postage and identifications to outgoing mail and packages.
• Stock copy rooms and support copier fleet production.
• Answer inquiries from clients, colleagues, and supervisors and present information clearly.
• Gather and analyze data to identify and solve problems; may propose improvements.

Skills

Advanced organizational skills

Ability to write routine reports

Excellent communication

Data analysis

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Mail Services Associate, you will be responsible for all aspects of the mailroom operations for a building or campus.

This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.

What You’ll Do:

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival. Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Process shipment requests with vendor, advising package owner of arrangements.
• Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• Ability to write routine reports and correspondence.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset.
  

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.