Mail Services Supervisor

CBRE Group, Inc.; Redmond, Northern (WA, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

CBRE Group, Inc. in Redmond, WA, seeks a Mail Services Supervisor to oversee mailroom operations for a building or campus. You will supervise staff, manage schedules, and drive cost-saving improvements while maintaining accurate records and UI of mail services.

The role requires a high school diploma or GED with 5+ years of related experience, strong MS Office skills, and US work authorization. This position is onsite and part of Office Operations at CBRE.

Qualifications

• High School Diploma or GED with 5+ years of job-related experience.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills with a master-level inquisitive mindset.
• Applicants must be currently authorized to work in the United States without visa sponsorship now or in the future.

Responsibilities

• Supervise personnel assigned to mail services and manage schedules.
• Conduct personnel meetings about safety, procedures, and operations.
• Maintain mailing cost records and implement cost-saving programs.
• Maintain policy and procedural manuals for mailroom operations.
• Monitor on-line production/copy requests and set up conference rooms for client meetings.
• Resolve complex problems and guide team toward objectives.
• Lead by example and model CBRE RISE values.
• Ensure team outcomes have a positive impact on customer objectives.

Skills

Microsoft Office

Organizational skills

Education

High School Diploma or GED

Job description

About the Role:

As a CBRE Mail Services Supervisor, you will be responsible for supervising all aspects of the mailroom operations for a building or campus.

This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.

What You’ll Do:

• Supervise personnel assigned to mail services. This includes establishing work schedules, assigning tasks, cross-training staff to perform shipping/receiving duties as back-up, and evaluating and developing performance.
• Conduct personnel meetings as necessary about safety, procedures, and operations.
• Maintain records of the mailing costs incurred by each business unit or department and implement cost savings programs and procedures to increase efficiency.
• Maintain policy and procedural manuals for mailroom operations. Recommend changes and inform mailroom personnel of changes made.
• Monitor on-line production/copy requests, set up conference rooms for client meetings, answer telephones and take messages in a professional manner.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team and related teams' objectives.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master- level inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.