Mail Room & Customer Service Specialist

Commonwealth of Massachusetts; Boston (MA); On-site; USD 52,000 - 60,000; Full time

Job summary

Commonwealth of Massachusetts seeks a Mail Room Clerk to support the MSRB by processing, distributing, and preparing all mail. The role requires daily in-office work, with duties including escorting visitors, handling internal mail, and assisting with scanning-related tasks.

The position emphasizes accuracy, dependability, and customer service, with ongoing training on MSRB software and mailroom operations within the Boston office.

Qualifications

• High school diploma preferred, with other qualifications described for the role.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel) and general computer skills.
• Ability to maintain accurate mail processing and documentation.
• Ability to lift up to 15 lbs and travel within campus as needed.

Responsibilities

• Process, deliver, and prepare mail in a timely manner.
• Escort visitors from security desk to reception area.
• Maintain and operate mailroom equipment and supplies.
• Support scanning and microfilm research software tasks.

Skills

Basic computer skills

Outlook

Teams

Word

Excel

MS Office Suite

Education

High school diploma

Tools

MARIS software

MSRB ECM software

MSRBeyond MSS Portal

Job description

Commonwealth of Massachusetts seeks a Mail Room Clerk to support the MSRB by processing, distributing, and preparing all mail. The role requires daily in-office work, with duties including escorting visitors, handling internal mail, and assisting with scanning-related tasks.

The position emphasizes accuracy, dependability, and customer service, with ongoing training on MSRB software and mailroom operations within the Boston office.