Mail Operations Specialist - Financial Services

Ascensus; Newton (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Ascensus is seeking a Mail Operations Representative in Needham, MA to support 529 plan clients by processing mail requests, scanning, and archiving documents. You will handle mail sorting, preparation, and ensure accurate, timely service in a fast-paced environment.

The ideal candidate has 6 months in a professional setting, strong analytical and communication skills, and the ability to work in a team with a flexible schedule.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 6 months of professional work experience preferred.
• Strong analytic, problem solving, and communication skills.
• Detail oriented with strong organizational abilities.
• Prior financial services experience or cash handling/reconciliation desirable.
• Series 6 and 63 licenses preferred.

Responsibilities

• Meet and/or exceed department standards for productivity and quality.
• Review financial vouchers ensuring all batches are in good order within proprietary systems.
• Utilize remote check deposit software to transmit time sensitive checks to the bank.
• Sort and prepare incoming mail based on plan, transaction type and documented procedures.
• Scan and archive prepared batches.
• Utilize document capture and storage applications to process requests.
• Demonstrate flexibility and team-oriented attitude in support of 529 plan business.
• Provide exceptional client service skills.
• Demonstrate strong problem resolution skills.
• Solid organizational and communication skills with strong attention to detail.
• Complete core corporate training and develop solid knowledge of systems.
• Self-motivation to consistently improve job knowledge to advance service capabilities.
• Stay up-to-date on 529 and financial services industry knowledge in support of clients.
• Provide suggestions on how to improve quality and/or productivity.
• Demonstrated ability to prioritize work ensuring high priority tasks are completed within a timely matter amongst a team environment
• Willingness to assist other functional areas.
• Be a willing participant or take ownership of projects assigned to unit.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
• Assist with other tasks and projects as assigned

Skills

Team player

Analytic mindset

Problem solving

Organizational skills

Communication skills

Detail oriented

Multitask

Education

Associate’s or Bachelor’s degree preferred

Series 6 and 63 licenses preferred

Job description

Ascensus is seeking a Mail Operations Representative in Needham, MA to support 529 plan clients by processing mail requests, scanning, and archiving documents. You will handle mail sorting, preparation, and ensure accurate, timely service in a fast-paced environment.

The ideal candidate has 6 months in a professional setting, strong analytical and communication skills, and the ability to work in a team with a flexible schedule.