Hybrid Lead, Multi-Site Mail Operations

FedEx Office and Print Services; Tysons (VA); Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

FedEx Office and Print Services is seeking a Group Manager, Mail Operations to provide operational leadership for multiple on-site mailrooms. This role emphasizes SLA adherence, data-driven improvements, and hands-on leadership of Mail Services Managers.

Hybrid position in Tysons or Richmond, VA, with relocation assistance and regular campus presence. Strong focus on training, audits, and KPI management to ensure safety, compliance, and exceptional service.

Qualifications

• Bachelor's Degree in Logistics, Business Management, or equivalent professional experience.
• 5+ years of experience in an operations management role, preferably in mailroom, logistics, or facilities management.
• 2–3 years of experience managing other managers or supervisors, with a preference for experience leading tenured teams through change.
• Strong knowledge of mailroom operations, postal regulations, and best practices for package handling.
• Working knowledge of key employment laws, including FLSA, OSHA, and fair scheduling practices.
• Proficiency with operational metrics such as processing time, error rates, and cost-per-package to measure and improve workflow efficiency.
• Experience with mailroom management software and barcode scanning technology.
• Excellent leadership, communication, and interpersonal skills.
• Experience leading in a multi-unit work environment or supervising 5 or more management-level team members preferred.

Responsibilities

• Directly manage and mentor on-site Mail Services Managers, enhancing leadership, problem-solving, and conflict resolution capabilities.
• Establish regular site visits and virtual meetings, to ensure consistency and alignment across all locations.
• Monitor SLAs including service ability, mail processing, accuracy and response time standards.
• Define and monitor KPIs, including mail volume, processing time, cost-per-piece, and error rates to drive data-driven performance conversations.
• Oversee training programs for all staff on SOPs, technology use, and security protocols.
• Conduct regular operational audits of each mailroom during site visits using a standardized checklist.
• Act as a key point of contact for client stakeholders regarding on-site operational performance and issue resolution.
• Prepare and deliver regular performance reports to leadership and clients, using data to highlight achievements against SLAs and identify areas for improvement.
• Provide hands-on operational support at site locations, including training, coaching, knowledge assessments, and customer service coverage.
• Maintain a high caliber and inclusive workforce, founded on a culture of safety, integrity and People-Service-Profits.
• Provide leadership and oversight for assigned managers by driving hiring and onboarding, ensuring exceptional customer experiences, managing employee performance and corrective actions, maintaining compliance with SOPs, and overseeing payroll, productivity, and staffing to achieve operational objectives.
• Ensure Federal/State employment law, safety, AAP requirements are established within assigned stores, with potential quarterly safety inspections.
• Ensure adequate staffing coverage across assigned site locations within group.
• All other duties as needed or required.

Skills

Leadership

Operations management

Data analysis

Mailroom operations

Education

Bachelor's Degree

Tools

Mailroom software

Barcode scanning tech

Job description

FedEx Office and Print Services is seeking a Group Manager, Mail Operations to provide operational leadership for multiple on-site mailrooms. This role emphasizes SLA adherence, data-driven improvements, and hands-on leadership of Mail Services Managers.

Hybrid position in Tysons or Richmond, VA, with relocation assistance and regular campus presence. Strong focus on training, audits, and KPI management to ensure safety, compliance, and exceptional service.