Madison Ave Store Manager - Lead Luxury Retail

Fourth Floor; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Fourth Floor on Madison Avenue is seeking a Store Manager to lead a premium retail location in New York. You will oversee daily operations, drive brand awareness, and ensure an exceptional guest experience. You will mentor the sales team, manage inventory and visuals, and maintain KPI targets.

This role requires strong leadership, product knowledge, and the ability to adapt to fashion trends and customer needs. Weekend and holiday availability is expected.

Responsibilities

• Develop store business and clientele, increasing brand awareness and foot traffic.
• Local market knowledge of clientele.
• Demonstrate product knowledge and communicate features and benefits during selling.
• Drive and motivate the team to achieve and exceed sales goals and KPIs.
• Lead on the sales floor with strong customer service.
• Monitor and coach the store team to deliver guest experience.
• Maintain professional visuals and Visual Merchandising standards.
• Leverage in-store CRM tools to build lasting customer relationships.
• Retain and develop talent.
• Solicit feedback from team, peers, and supervisors.
• Grow team capability through recruitment and development.
• Control P&L: minimize expenses and shrinkage.
• Manage POS operations, including opening and closing.
• Flexible to work weekends, holidays, and shifts.
• Build product knowledge across store categories.
• Stay current with fashion trends and brand standards.
• Maintain store standards throughout the day.
• Fold, straighten, and adjust merchandise as needed.
• Assist with inventory and floor sets when required.
• Adhere to New Procedures for store maintenance.
• Maintain store visuals and overall standards.
• Proven track record for achieving KPIs.
• Excellent communication and service orientation.
• Elevate appearance to reflect brand aesthetic.

Job description

Fourth Floor on Madison Avenue is seeking a Store Manager to lead a premium retail location in New York. You will oversee daily operations, drive brand awareness, and ensure an exceptional guest experience. You will mentor the sales team, manage inventory and visuals, and maintain KPI targets.

This role requires strong leadership, product knowledge, and the ability to adapt to fashion trends and customer needs. Weekend and holiday availability is expected.