Store Manager

Fourth Floor; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Fourth Floor on Madison Avenue is seeking a Store Manager to lead a premium retail location in New York. You will oversee daily operations, drive brand awareness, and ensure an exceptional guest experience. You will mentor the sales team, manage inventory and visuals, and maintain KPI targets.

This role requires strong leadership, product knowledge, and the ability to adapt to fashion trends and customer needs. Weekend and holiday availability is expected.

Responsibilities

• Develop store business and clientele, increasing brand awareness and foot traffic.
• Local market knowledge of clientele.
• Demonstrate product knowledge and communicate features and benefits during selling.
• Drive and motivate the team to achieve and exceed sales goals and KPIs.
• Lead on the sales floor with strong customer service.
• Monitor and coach the store team to deliver guest experience.
• Maintain professional visuals and Visual Merchandising standards.
• Leverage in-store CRM tools to build lasting customer relationships.
• Retain and develop talent.
• Solicit feedback from team, peers, and supervisors.
• Grow team capability through recruitment and development.
• Control P&L: minimize expenses and shrinkage.
• Manage POS operations, including opening and closing.
• Flexible to work weekends, holidays, and shifts.
• Build product knowledge across store categories.
• Stay current with fashion trends and brand standards.
• Maintain store standards throughout the day.
• Fold, straighten, and adjust merchandise as needed.
• Assist with inventory and floor sets when required.
• Adhere to New Procedures for store maintenance.
• Maintain store visuals and overall standards.
• Proven track record for achieving KPIs.
• Excellent communication and service orientation.
• Elevate appearance to reflect brand aesthetic.

Job description

Our client, a contemporary retail brand is looking for a Store Manager for their Madison Avenue location.

Key Areas

• Leadership Customer Experience
• Product Management
• Driving Results

Job Responsibilities Include

• Develop store business-clientele development, focus on increasing brand awareness and driving traffic into the store
• Local market knowledge of clientele
• Demonstrate in-depth product knowledge and communicate product features and benefits during the selling process
• Drive and motivate the team to achieve and exceed sales goals and KPIs
• Maintain an active leadership presence on the sales floor to set an example for exceptional customer service
• Monitor, coach and provide feedback to the store team to deliver excellent guest experience
• Maintain a professional and organized environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
• Drive the use of digital assets to enhance the customer experience: Develop and maintain key customer relationships using in store CRM tools to drive engaged, returning business.
• Retain and develop talent
• Ask for feedback from store team, peers, and supervisors.
• Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
• Control the controllables'of P+L : avoiding unnecessary expenditure in supplies, payroll; minimizing shrink through inventory accuracy and adherence to all Loss Prevention standards.
• Manage POS functions accurately, inclusive of opening and closing of store
• Flexibility to work weekends, holidays, and opening/closing
• Must consistently build their product knowledge in all areas of the store
• Have a passion and knowledge of current fashion trends
• Must maintain the store standards consistently throughout the day
• Fold, straighten, and adjust product as needed
• Assist with inventory and floor sets when required
• Adhere to the ‘New’ Procedures for store maintenance
• Responsible for maintaining store visuals and overall store standards
• Proven track record for achieving KPIs
• Exceptional communication skills and service orientation
• Maintains an elevated appearance that is representative of brand's aesthetic