Draper, UT

THEMESOFT; Draper (VA); On-site; USD 76,000 - 124,000; Part time

Job summary

Themesoft Inc is seeking a Desktop MAC & JAMF Engineer to lead enterprise Apple device management activities in a large-scale environment. The role emphasizes JAMF Pro configuration, macOS support, and automated workflows, with a focus on Zero-Touch deployment and ABM integration.

The ideal candidate will have deep expertise in JAMF Pro, ABM/ADE, and endpoint security, and will contribute to security, patching, and lifecycle management across a broad set of Apple devices.

Qualifications

• 5-10 years of IT Infrastructure/Endpoint Management experience.
• 3+ years of hands-on JAMF Pro administration experience.
• Strong macOS administration and troubleshooting experience.
• Experience with Apple Business Manager (ABM).
• Experience with JAMF Pro deployment and integration.
• Knowledge of enterprise endpoint management and device security.
• Experience in software packaging and patch management.
• Strong scripting skills (Bash/Shell/Python).
• Experience with Active Directory, Azure AD/Entra ID, LDAP, and SSO.
• Knowledge of ITIL processes (Incident, Change, Problem Management).

Responsibilities

• Design, implement, and maintain JAMF Pro infrastructure.
• Configure and manage macOS, iOS, and iPadOS devices using JAMF Pro.
• Create and maintain configuration profiles, policies, smart groups, and automated workflows.
• Manage ABM integration and ADE.
• Handle software deployment, patch management, OS upgrades, and security updates.
• Support device lifecycle management including provisioning, enrollment, compliance, and decommissioning.
• Implement and maintain Zero-Touch deployment processes.
• Act as L3 escalation point for JAMF and macOS incidents.
• Perform RCA and implement permanent fixes.
• Troubleshoot JAMF Pro, macOS, ABM, authentication/SSO, certificates, and endpoint security tools.

Skills

Problem solving

Troubleshooting

Scripting (Bash/Shell/Python)

Endpoint management

ITIL awareness

Change & incident management

Tools

JAMF Pro

Apple Business Manager

ADE (Automated Device Enrollment)

Azure AD / Entra ID

Job description

Title: Desktop MAC & JAMF Engineer

Location: Draper, UT

Work Arrangement: Onsite

Employment Type: Contract

Duration: 6-12+ Months

We are seeking a highly skilled MAC & JAMF L3 Engineer to manage, support, and optimize enterprise Apple device management environments. The ideal candidate will possess strong expertise in JAMF Pro, macOS administration, endpoint security, automation, and enterprise mobility management (EMM/UEM) solutions. The role requires advanced troubleshooting capabilities, architecture knowledge, and experience supporting large-scale Apple deployments.

ESSENTIAL SKILLS

JAMF Administration & Engineering

• Design, implement, and maintain JAMF Pro infrastructure.
• Configure and manage macOS, iOS, and iPadOS devices using JAMF Pro.
• Create and maintain configuration profiles, policies, smart groups, and automated workflows.
• Manage Apple Business Manager (ABM) integration and Automated Device Enrollment (ADE).

Endpoint Management

• Manage software deployment, patch management, OS upgrades, and security updates.
• Support device lifecycle management including provisioning, enrollment, compliance, and decommissioning.
• Implement and maintain Zero-Touch deployment processes.

Technical Support & Troubleshooting

• Act as Level 3 escalation point for JAMF and macOS-related incidents.
• Perform root cause analysis (RCA) and implement permanent fixes.
• Troubleshoot complex issues involving:

• JAMF Pro
• macOS
• Apple Business Manager
• Authentication and SSO
• Certificates
• Endpoint security tools

Security & Compliance

• Implement security baselines and compliance policies.
• Ensure device compliance with organizational and regulatory requirements.
• Integrate JAMF with security solutions such as:

• Microsoft Intune
• Microsoft Defender
• CrowdStrike
• Okta
• Azure AD / Entra ID

Automation & Scripting

• Develop automation solutions using:

• Bash
• Shell Scripting
• Python
• AppleScript

• Automate deployment, compliance checks, and reporting activities.

Documentation & Governance

• Create and maintain SOPs, runbooks, technical documentation, and knowledge articles.
• Participate in change management, problem management, and release activities.
• Provide technical guidance and mentoring to L1/L2 support teams.

Mandatory Skills

• 5-10 years of IT Infrastructure/Endpoint Management experience.
• 3+ years of hands‑on JAMF Pro administration experience.
• Strong macOS administration and troubleshooting experience.
• Experience with Apple Business Manager (ABM).
• Experience with JAMF Pro deployment and integration.
• Knowledge of enterprise endpoint management and device security.
• Experience in software packaging and patch management.
• Strong scripting skills (Bash/Shell/Python).
• Experience with Active Directory, Azure AD/Entra ID, LDAP, and SSO.
• Knowledge of ITIL processes (Incident, Change, Problem Management).

DESIRABLE SKILLS

Preferred Skills

• Experience with Microsoft Intune and co‑management.
• Knowledge of Okta, Microsoft Defender, CrowdStrike, or related security platforms.
• Experience in cloud technologies and MDM/UEM ecosystems.
• Understanding compliance frameworks such as SOC, ISO 27001, HIPAA, or PCI‑DSS.

Certifications (Preferred)

• JAMF 200/300/400 Certification.
• Apple Device Support Certification.
• Apple Deployment and Management Certification.
• ITIL Foundation Certification.
• Microsoft Endpoint Administrator Certification.

KEYWORDS

• JAMF Pro
• macOS
• Apple Business Manager
• Authentication and SSO
• Certificates
• Endpoint security tools

Work Authorization

Applicants must be legally authorized to work in the United States.

Themesoft Inc is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Skills

• PYTHON
• CLOUD TECHNOLOGIES
• IOS
• AZURE AD
• TROUBLESHOOTING
• IT INFRASTRUCTURE
• DOCUMENTATION