JAMF L3 Engineer

Themesoft Inc; Draper (VA); Remote; USD 83,000 - 124,000; Full time

Job summary

Themesoft Inc is seeking a JAMF L3 Engineer to manage, support, and optimize enterprise device management environments. The ideal candidate will possess strong expertise in JAMF Pro, macOS administration, endpoint security, automation, and enterprise mobility management (EMM/UEM) solutions.

The role requires advanced troubleshooting capabilities, architecture knowledge, and experience supporting large-scale deployments.

Qualifications

• Bachelor’s degree in CS/IT/Engineering and 5+ years IT experience.
• 3+ years of hands-on JAMF Pro administration.
• Strong macOS administration and troubleshooting skills.

Responsibilities

• Design, implement, and maintain JAMF Pro infrastructure.
• Configure and manage macOS, iOS, and iPadOS devices using JAMF Pro.
• Create and maintain configuration profiles, policies, smart groups, and automated workflows.
• Manage ABM integration and Automated Device Enrollment (ADE).
• Manage software deployment, patch management, OS upgrades, and security updates.
• Support device lifecycle management including provisioning, enrollment, compliance, and decommissioning.
• Implement and maintain Zero-Touch deployment processes.
• Act as Level 3 escalation point for JAMF and macOS incidents.
• Perform root cause analysis and implement permanent fixes.
• Troubleshoot JAMF Pro, macOS, ABM, authentication/SSO, certificates, and endpoint security tools.

Skills

Analytical thinking

Troubleshooting

Communication

Independent work

Education

Bachelor’s degree in CS/IT/Engineering

Tools

JAMF Pro

ABM (Business Manager)

Azure AD/Entra ID

Okta

Microsoft Intune

Microsoft Defender

CrowdStrike

Job description

Location:: Remote

EmploymentType:Contract

ContractDuration:6-12 Months

Job Title: JAMF L3 Engineer

Experience – 5 -10 Years

Education

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• Candidates should have a minimum of 5 years of relevant IT experience.

Job Summary

We are seeking a highly skilled JAMF L3 Engineer to manage, support, and optimize enterprise device management environments. The ideal candidate will possess strong expertise in JAMF Pro, macOS administration, endpoint security, automation, and enterprise mobility management (EMM/UEM) solutions. The role requires advanced troubleshooting capabilities, architecture knowledge, and experience supporting large-scale deployments.

Key Responsibilities

JAMF Administration & Engineering

• Design, implement, and maintain JAMF Pro infrastructure.
• Configure and manage macOS, iOS, and iPadOS devices using JAMF Pro.
• Create and maintain configuration profiles, policies, smart groups, and automated workflows.
• Manage Business Manager (ABM) integration and Automated Device Enrollment (ADE).

Endpoint Management

• Manage software deployment, patch management, OS upgrades, and security updates.
• Support device lifecycle management including provisioning, enrollment, compliance, and decommissioning.
• Implement and maintain Zero-Touch deployment processes.

Technical Support & Troubleshooting

• Act as Level 3 escalation point for JAMF and macOS-related incidents.
• Perform root cause analysis (RCA) and implement permanent fixes.
• Troubleshoot complex issues involving:
  • JAMF Pro
  • macOS
  • Business Manager
  • Authentication and SSO
  • Certificates
  • Endpoint security tools

Security & Compliance

• Implement security baselines and compliance policies.
• Ensure device compliance with organizational and regulatory requirements.
• Integrate JAMF with security solutions such as:
  • Microsoft Intune
  • Microsoft Defender
  • CrowdStrike
  • Okta
  • Azure AD / Entra ID

Automation & Scripting

• Develop automation solutions using:
  • Bash
  • Shell Scripting
  • Python
  • Script
• Automate deployment, compliance checks, and reporting activities.

Documentation & Governance

• Create and maintain SOPs, runbooks, technical documentation, and knowledge articles.
• Participate in change management, problem management, and release activities.
• Provide technical guidance and mentoring to L1/L2 support teams.

Mandatory Skills

• 5-10 years of IT Infrastructure/Endpoint Management experience.
• 3+ years of hands‑on JAMF Pro administration experience.
• Strong macOS administration and troubleshooting experience.
• Experience with Business Manager (ABM).
• Experience with JAMF Pro deployment and integration.
• Knowledge of enterprise endpoint management and device security.
• Experience in software packaging and patch management.
• Strong scripting skills (Bash/Shell/Python).
• Experience with Active Directory, Azure AD/Entra ID, LDAP, and SSO.
• Knowledge of ITIL processes (Incident, Change, Problem Management).

Preferred Skills

• Experience with Microsoft Intune and co‑management.
• Knowledge of Okta, Microsoft Defender, CrowdStrike, or related security platforms.
• Experience in cloud technologies and MDM/UEM ecosystems.
• Understanding compliance frameworks such as SOC, ISO 27001, HIPAA, or PCI‑DSS.

Certifications (Preferred)

• JAMF 200/300/400 Certification.
• Device Support Certification.
• Deployment and Management Certification.
• ITIL Foundation Certification.
• Microsoft Endpoint Administrator Certification.

Soft Skills

• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication.
• Ability to work independently in a 24x7 enterprise support environment.
• Strong stakeholder management and customer‑facing skills.
• Ability to lead technical discussions and provide architectural recommendations

WorkAuthorization

ApplicantsmustbelegallyauthorizedtoworkintheUnitedStates.

EqualEmploymentOpportunity

ThemesoftIncisanEqualEmploymentOpportunityemployer.Weconsiderqualifiedapplicantswithoutregardtorace,color,religion,sex,sexualorientation,genderidentity,nationalorigin,age,disability,veteranstatus,oranyotherstatusprotectedbyapplicablefederal,state,orlocallaw.