Mac Support Engineer

TechClub Inc; Rosemead (CA); On-site; USD 47,700 - 103,000; Full time

Job summary

A leading technology support firm is seeking a skilled Mac Support Technician to provide onsite Level 12 support for macOS devices and applications. The ideal candidate will have over 3 years of experience troubleshooting macOS systems, knowledge of Apple hardware, and strong communication skills. You will be responsible for installing and configuring devices, diagnosing various issues, and supporting Apple services. A background in MDM solutions and familiarity with ticketing systems is a plus.

Qualifications

• 3+ years of hands-on experience supporting macOS in an enterprise environment.
• Strong knowledge of macOS troubleshooting and Apple hardware diagnostics.
• Experience with MDM solutions like JAMF is a plus.

Responsibilities

• Install, configure, and troubleshoot MacBooks, iMacs, and macOS operating systems.
• Diagnose and resolve hardware, software, application, and network-related issues.
• Support Apple services including Apple ID, iCloud, File Vault, and Time Machine.

Skills

macOS troubleshooting

Customer service skills

Networking fundamentals

Apple hardware diagnostics

Education

Apple Certified Support Professional (ACSP)

Tools

MDM solutions (JAMF)

Freshservice

Job description

Location and Salary

Culver City, CA • $47,700.00-$103,000.00 • 2 weeks ago

Job Summary

Provide onsite Level 12 support for macOS devices, applications, and peripherals.

Responsibilities

• Install, configure, and troubleshoot MacBooks, iMacs, and macOS operating systems
• Diagnose and resolve hardware, software, application, and network-related issues
• Support Apple services including Apple ID, iCloud, File Vault, and Time Machine
• Perform macOS upgrades, security patching, and software deployments
• Provision and decommission Mac devices for user onboarding and offboarding
• Coordinate with vendors for hardware repairs and replacements
• Document incidents, requests, and resolutions in a ticketing system
• Deliver excellent customer service and provide end‑user guidance as needed

Qualifications

• 35 years of hands‑on experience supporting macOS in an enterprise environment
• Strong knowledge of macOS troubleshooting and Apple hardware diagnostics
• Experience with MDM solutions (JAMF – optional)
• Understanding of networking fundamentals (Wi‑Fi, VPN, TCP/IP, DNS)
• Familiarity with ticketing systems such as Freshservice
• Knowledge of Mac security best practices
• Strong communication and customer service skills
• Ability to work independently in an onsite support environment

Preferred Qualifications

• Apple certification such as Apple Certified Support Professional (ACSP)
• Basic scripting knowledge (Bash)
• ITIL knowledge or experience working in structured IT environments