Senior macOS Engineer / MDM Specialist (L3 Support)

TechDigital Group; Jersey City (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

TechDigital Group is seeking a highly skilled macOS Engineer in Jersey City, New Jersey. This role involves providing L3 support, managing enterprise-scale MDM platforms like Jamf and Workspace ONE, and enhancing the Apple ecosystem through continuous improvement initiatives.

The ideal candidate will have a strong background in Desktop Support and macOS engineering, with a focus on troubleshooting, stakeholder management, and cross-functional collaboration. A commitment to excellence in documentation and process improvement is essential.

Qualifications

• 5+ years of hands-on experience in Desktop Support and macOS engineering.
• 5+ years managing MDM platforms in large enterprise environments.
• Strong expertise in Apple ecosystem including ABM, ADE, and VPP.

Responsibilities

• Provide L3 support for macOS incidents and problems.
• Administer and optimize MDM platforms at enterprise scale.
• Develop and maintain automation scripts to improve efficiency.

Skills

macOS engineering/support

MDM platform support (Jamf, Workspace ONE)

Apple ecosystem support (ABM, ADE, VPP)

Advanced troubleshooting skills

Tools

Bash

Python

Job description

Top 3 Key Skills

• macOS engineering/support
• MDM platform support (Jamf, Workspace ONE)
• Apple ecosystem support (ABM, ADE, VPP, Config profiles etc)

Role Overview

We are seeking a highly skilled macOS Engineer to provide L3 support, drive enterprise-scale MDM administration, and lead continuous improvement initiatives across the Apple ecosystem. The role requires deep technical expertise, strong stakeholder collaboration, and the ability to operate effectively in a high-pressure enterprise environment.

Key Responsibilities

• Act as L3 escalation point for macOS incidents and problems, owning high-severity issues through resolution, including detailed root-cause analysis.
• Administer and optimize Mobile Device Management (MDM) platforms (e.g., Jamf, Workspace ONE) at enterprise scale.
• Develop and maintain scripts and automation to reduce operational overhead, accelerate remediation, and improve endpoint telemetry.
• Collaborate with Security, Networking, and Service Desk teams to standardize solutions, enhance knowledge base content, and uplift L1/L2 capabilities.
• Monitor endpoint fleet health, track KPIs (compliance, patching, incident trends), and drive continuous improvement initiatives.
• Support cross-platform environments, including interface with Windows teams, and provide assistance for VDI/Citrix environments as needed.
• Produce and maintain high-quality documentation, runbooks, and change records; actively contribute to change and release management processes.

Required Qualifications & Experience

• 5+ years of hands-on experience in Desktop Support and macOS engineering.
• 5+ years of experience managing MDM platforms (Jamf, Workspace ONE) in large enterprise environments (10,000+ devices).
• Strong expertise in the Apple ecosystem, including:
• Apple Business Manager (ABM)
• Automated Device Enrollment (ADE)
• Volume Purchase Program (VPP)
• Configuration profiles and policy frameworks
• Advanced troubleshooting skills across:
• Networking, Wi-fi, VPN
• Identity/SSO and authentication
• Certificates and endpoint security
• Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear communication.
• Proven stakeholder management and cross-functional collaboration skills.

Preferred Skills (Optional)

• Experience with scripting (Bash, Python) for macOS automation.
• Familiarity with security compliance frameworks and endpoint hardening.
• Exposure to hybrid enterprise environments (macOS, Windows, VDI).