Senior macOS SME & Level-3 IT Engineer - VIP Onsite Support

Pipe Recruit; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

A technology solutions company is seeking an Engineering Lead macOS Subject Matter Expert / Level 3 IT Technician in Washington, DC. Ideal candidates will have expert-level experience in macOS, proficiency with JAMF Pro, and scripting skills in languages such as Python and Bash. The role involves providing high-level support for end users, including executives, and requires professionalism and autonomy. A Bachelor's degree or relevant IT certifications are preferred. This position involves on-site work, ensuring immediate technical support for clients.

Qualifications

• Proven experience in macOS system administration and IT support.
• Excellent scripting skills for macOS environments.
• Ability to handle VIP user support with professionalism.

Responsibilities

• Serve as the primary onsite macOS expert for Level 3 support.
• Build and distribute macOS applications using JAMF Pro.
• Provide training and documentation to clients on macOS systems.

Skills

Expert-level experience with macOS

iOS experience

Working knowledge of Windows 10

JAMF Pro application packaging

AppleScript

Bash

Python

Carbon Black

Microsoft Active Directory

ServiceNow (SNOW)

Education

Bachelor's degree or relevant IT certifications

Tools

JAMF Pro

Microsoft Intune

ServiceNow

Job description

A technology solutions company is seeking an Engineering Lead macOS Subject Matter Expert / Level 3 IT Technician in Washington, DC. Ideal candidates will have expert-level experience in macOS, proficiency with JAMF Pro, and scripting skills in languages such as Python and Bash. The role involves providing high-level support for end users, including executives, and requires professionalism and autonomy. A Bachelor's degree or relevant IT certifications are preferred. This position involves on-site work, ensuring immediate technical support for clients.