MacOS IT Security & Support Specialist (Onsite, Orlando)

Worth AI; Orlando (FL); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Disability insurance

Training & Development

Free Food & Snacks

Wellness Resources

Résumé du poste

Worth AI in Orlando, FL is seeking an IT Support Specialist to diagnose and resolve issues across macOS, operating systems, and networks. You will own IT tickets from creation through resolution and support hardware and conference room devices.

The role emphasizes macOS expertise, Jamf Pro or similar MDM, and documentation. It involves onboarding/offboarding workflows, security patching, and contributing to technology projects in a Winter Park office setting.

Qualifications

• 2+ years of related experience and/or training
• Strong working familiarity with macOS
• Experience with Jamf Pro or another MDM
• Solid understanding of networking concepts and troubleshooting, including DNS, IP, and network hardware
• Strong verbal and written communication skills
• Strong troubleshooting skills, attention to detail, and solid documentation habits
• Able to work independently and take initiative

Responsabilités

• Own IT tickets from creation through resolution, including identifying opportunities to improve processes and reduce repeat issues.
• Handle incidents and requests according to SLAs.
• Configure endpoints across macOS, Windows, and Linux.
• Own MDM processes, including rollouts, updates, application configuration, and hardening.
• Manage user access to internal systems, including onboarding and offboarding workflows and SSO troubleshooting.
• Provide hardware and peripheral support and maintenance, including office audio, visual, and conference room devices.
• Assist in companywide technology projects and implementations with design, deployment, and configuration of applications, hardware, and tools.
• Assist with security tasks such as OS and application patching, deploying security tooling, and audit assistance.
• Create and maintain configuration, system, and operations documentation.
• Maintain and help build automation scripts for MacBook deployments.
• Other duties as assigned.

Connaissances

macOS expertise

MDM (Jamf Pro)

Networking concepts

DNS/IP troubleshooting

SLA adherence

Documentation

Independent work

Strong communication

Outils

Jamf Pro

Description du poste

Worth AI in Orlando, FL is seeking an IT Support Specialist to diagnose and resolve issues across macOS, operating systems, and networks. You will own IT tickets from creation through resolution and support hardware and conference room devices.

The role emphasizes macOS expertise, Jamf Pro or similar MDM, and documentation. It involves onboarding/offboarding workflows, security patching, and contributing to technology projects in a Winter Park office setting.