IT Security & Support Specialist

Worth AI; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Disability insurance

Training & Development

Free Food & Snacks

Wellness Resources

Job summary

Worth AI in Orlando, FL is seeking an IT Support Specialist to diagnose and resolve issues across macOS, operating systems, and networks. You will own IT tickets from creation through resolution and support hardware and conference room devices.

The role emphasizes macOS expertise, Jamf Pro or similar MDM, and documentation. It involves onboarding/offboarding workflows, security patching, and contributing to technology projects in a Winter Park office setting.

Qualifications

• 2+ years of related experience and/or training
• Strong working familiarity with macOS
• Experience with Jamf Pro or another MDM
• Solid understanding of networking concepts and troubleshooting, including DNS, IP, and network hardware
• Strong verbal and written communication skills
• Strong troubleshooting skills, attention to detail, and solid documentation habits
• Able to work independently and take initiative

Responsibilities

• Own IT tickets from creation through resolution, including identifying opportunities to improve processes and reduce repeat issues.
• Handle incidents and requests according to SLAs.
• Configure endpoints across macOS, Windows, and Linux.
• Own MDM processes, including rollouts, updates, application configuration, and hardening.
• Manage user access to internal systems, including onboarding and offboarding workflows and SSO troubleshooting.
• Provide hardware and peripheral support and maintenance, including office audio, visual, and conference room devices.
• Assist in companywide technology projects and implementations with design, deployment, and configuration of applications, hardware, and tools.
• Assist with security tasks such as OS and application patching, deploying security tooling, and audit assistance.
• Create and maintain configuration, system, and operations documentation.
• Maintain and help build automation scripts for MacBook deployments.
• Other duties as assigned.

Skills

macOS expertise

MDM (Jamf Pro)

Networking concepts

DNS/IP troubleshooting

SLA adherence

Documentation

Independent work

Strong communication

Tools

Jamf Pro

Job description

The IT Support Specialist will require an aptitude for diagnosing and resolving problems in the areas of operating systems, applications, connected peripherals, and computer hardware. This role is responsible for the inventory, maintenance, support, and rollout of technical assets. The IT Support Specialist will own support requests reported by team members, as well as issues identified through our tools, and will resolve or escalate them as needed. The ideal candidate will have experience with a wide range of technologies, operating systems, and networking concepts, with a focus on macOS, and a desire to continuously improve upon that knowledge.

Key Responsibilities & Objectives

• Own IT tickets from creation through resolution, including identifying opportunities to improve processes and reduce repeat issues.
• Handle incidents and requests according to service level agreements (SLAs).
• Configure endpoints across multiple operating systems, including macOS, Windows, and Linux.
• Own Mobile Device Management (MDM) processes, including rollouts, updates, application configuration, and hardening.
• Manage user access to internal systems, including onboarding and offboarding workflows and SSO troubleshooting.
• Provide hardware and peripheral support and maintenance, including office audio, visual, and conference room devices.
• Assist in companywide technology projects and implementations as needed, including design, deployment, and configuration of applications, hardware, and tools.
• Assist with assigned security tasks such as OS and application patching, deploying security tooling and configurations, and audit assistance.
• Create and maintain configuration, system, and operations documentation.
• Maintain and help build automation scripts for MacBook deployments.
• Other duties as assigned.

• 2+ years of related experience and/or training, or equivalent combination of education and experience
• Strong working familiarity with macOS
• Experience with Jamf Pro or another MDM
• Experience managing user accounts and application accessSolid understanding of networking concepts and troubleshooting, including DNS, IP, and network hardware
• Strong verbal and written communication skills
• Strong troubleshooting skills, attention to detail, and solid documentation habits
• Able to work independently and take initiative

Preferred Qualifications

• Experience across Apple products (MacBook, Mac mini, iPhone, iPad, Apple TV) and Apple Business Manager
• Experience installing, troubleshooting, and maintaining office equipment, including printers, monitors, TVs, VoIP/desk phones, and conference room hardware and software
• Familiarity developing scripts (bash/zsh) to automate administrative tasks
• Experience with any of the following is a plus: Google Workspace, Okta, Slack, Zoom, Linear, HubSpot, Dialpad, and/or Zapier

Additional Requirements

• Ability to work in-office in Orlando, FL
• Ability to lift and move computer and other electronic equipment weighing up to 60 lbs

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Role is located out of our Winter Park, FL Office

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Voluntary Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources