MacOS / Apple Support Engineer - Onsite - NYC

royalrcc; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

royalrcc is seeking a MacOS X / Apple Desktop Support Engineer for on-site work in New York, NY. The role emphasizes macOS support and enterprise onboarding, with duties spanning device provisioning, troubleshooting, and documenting technical processes for the digital workplace.

The position is based in midtown NYC and requires local commuting. You’ll interact with senior IT staff, provide high-quality end-user support, manage onboarding, and occasional travel to Columbus, OH or Plano, TX with

Qualifications

• 2+ years progressive IT experience.
• 2+ years supporting Apple platforms in enterprise environments (500+ macOS machines).
• Strong communication skills at all organizational levels.
• Understanding of authentication, networking, wireless, VPN, peripherals.

Responsibilities

• Provide support for Apple devices and desktops on-site in New York City.
• Create and maintain technical documentation and assist with training materials.
• Troubleshoot macOS issues and assist users with onboarding.

Skills

MacOS support

Apple device provisioning

Customer service

Communication skills

On-site support

Tools

ZSH

Bash

Python

Job description

MacOS X /Apple Desktop Support Engineer, on-site in New York, NY

Candidates must be local / commutable to NYC

The Desktop Support Group is looking for an endpoint engineer with a focus on supporting MacOS and optionally iOS / iPadOS. Should have experience in smartphones, tablets, Mac. The position is based onsite in New York City. Will be responsible for all manner of engineering related support to enterprise integration of macOS and optionally iOS / iPadOS within a digital workplace environment.

As a desktop engineer with MacOS, you will:

• Provide support for Apple devices and desktops.
• Create and maintain technical documentation as well as assist with training and related materials as needed.
• Troubleshooting OS X

Primary skillset:

• Must have experience supporting Mac/Apple devices
• Work will take place in midtown NYC.
• Ability to provision and deprovision Mac devices.
• Responsible for handling, testing, and deploying Mac devices, as well as assisting users with setup and onboarding.
• Strong customer service skills with the ability to interact professionally with senior stakeholders.
• Will perform approximately 90% of the work in New York City, with occasional travel to Columbus, OH, or Plano, TX. Travel expenses will be covered.
• Scripting knowledge is a plus. (ZSH / Bash / Python)

What You'll Need:

• 2+ years total progressive IT experience.
• 2+ years supporting Apple platforms in enterprise environments of 500+ macOS machines.
• Strong communication skills at all levels, from end users to IT peers.
• Understanding of supporting technologies such as authentication, networking, wireless, VPN, peripherals etc.