Systems Engineer, Support

CyberCoders; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Vacation/PTO

Medical

Dental

Vision

401k

Bonus

Relocation

Job summary

CyberCoders in New York City is seeking a Systems Engineer, Support to ensure reliable IT operations across Linux, macOS, and Windows environments, with hands-on incident troubleshooting and system hardening.

The role includes provisioning, automation, security controls, on-call rotations, and collaboration with cross-functional teams to improve reliability and security while delivering excellent internal customer service.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 3+ years providing support and systems engineering in enterprise environments.
• Strong troubleshooting skills across Linux, macOS, Windows.
• Experience with patch management, access control, and vulnerability remediation.
• Familiarity with Ansible, Puppet, SCCM, Jamf; scripting in Bash/PowerShell/Python.

Responsibilities

• Provide Level 2/3 support for end users and infrastructure across OS platforms.
• Provision servers and workstations; manage configuration and patching.
• Implement and maintain system security controls and monitoring.
• Respond to incidents and document root cause analysis in ticketing system.
• Collaborate with IT teams to plan upgrades, backups, and DR processes.
• Develop and maintain technical runbooks and knowledge bases.
• Train end users on tools, security practices, and platform features.
• Participate in on-call rotations and capacity planning.

Skills

Linux

macOS

Windows

Troubleshooting

Automation

Scripting

AD/Azure

On-call support

Education

Bachelor's degree

RHCE

CompTIA Linux+

Modern Desktop Admin

Tools

Ansible

Puppet

SCCM

Jamf

Nagios

Prometheus

Splunk

ELK

Job description

Systems Engineer, Support

Location: New York City, NY (Onsite Tuesday, Wednesday, & Thursday)
Position Overview
We are seeking a Systems Engineer, Support to ensure reliable, secure, and user-focused operation of our IT systems. This role combines systems engineering with hands-on end-user support across Linux, macOS, and Windows environments. The Systems Engineer, Support will troubleshoot incidents, perform maintenance and hardening tasks, and collaborate with cross-functional teams to improve system reliability and security while delivering excellent customer service to internal stakeholders.
Key Responsibilities

• Provide Level 2/3 support for end users and infrastructure across Linux, macOS, and Windows platforms, diagnosing and resolving hardware, software, network, and configuration issues.
• Perform systems engineering tasks including server and workstation provisioning, configuration management, patching, and automation to maintain consistent, scalable environments.
• Implement and maintain system security controls: hardening, access management, vulnerability remediation, and monitoring to meet organizational security standards.
• Respond to incidents and service requests in a timely manner, documenting troubleshooting steps, root cause analysis, and resolutions in the ticketing system.
• Collaborate with IT teams to design and deploy system improvements, upgrades, backups, and disaster recovery processes.
• Develop and maintain technical documentation, runbooks, and knowledge base articles to support repeatable operations and end-user self-help.
• Train and assist end users on common tools, secure practices, and platform features to reduce recurring issues and improve productivity.
• Participate in on-call rotations, change management, and regular review of system health, performance metrics, and capacity planning.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or equivalent experience, or relevant technical certifications (e.g., RHCE, CompTIA Linux+, Microsoft Certified: Modern Desktop Administrator Associate).
• 3+ years of hands-on experience providing support and systems engineering in enterprise environments supporting Linux, macOS, and Windows.
• Strong troubleshooting skills in end-user support and infrastructure, including experience with common desktop applications, AD/Azure AD, file services, networking fundamentals, and remote support tools.
• Practical experience with system security best practices: patch management, user account lifecycle, least privilege, endpoint protection, and vulnerability scanning.
• Familiarity with configuration management and automation tools (e.g., Ansible, Puppet, SCCM, Jamf) and scripting (Bash, PowerShell, Python) to streamline operations.
• Experience with monitoring, logging, and incident response processes and tools (e.g., Nagios, Prometheus, Splunk, ELK).
• Excellent verbal and written communication skills, customer-focused mindset, and ability to work collaboratively across teams and to mentor junior technicians.

Benefits

Vacation/PTO

Medical

Dental

Vision

401k

Bonus

Relocation