Mac Administrator

SFE; Austin (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

SFE in Austin, TX is seeking a Desktop Support Engineer to manage and maintain macOS-based EUC environments onsite. You will handle device provisioning, account management, and on-site support for staff, ensuring secure access and smooth daily operations.

Responsibilities include hardware/software troubleshooting, asset lifecycle tracking, inventory accuracy, and collaboration with IT teams on performance and security. On-call support may be required to cover after-hours needs.

Qualifications

• Hands-on macOS administration and EUC support experience.
• Asset and inventory management experience.
• Familiarity with AD/AAD and user provisioning.

Responsibilities

• Provide end-user support for macOS and related applications.
• Administer, configure, and troubleshoot Mac devices (macOS, hardware, software).
• Handle desktop support activities including installation, upgrades, issue resolution.
• Manage user accounts, permissions, and device policies.
• Perform asset management including procurement, tagging, tracking, lifecycle management.
• Maintain accurate inventory records for all IT assets.
• Support onboarding/offboarding processes (device provisioning, access setup, recovery).
• Troubleshoot hardware, software, and network-related issues.
• Collaborate with IT teams to ensure system performance, security, and compliance.
• Participate in after-hours/on-call support when required.

Skills

Mac Administration

EUC / Desktop Support

Networking concepts

Troubleshooting

Clear communication

Audit participation

Tools

JAMF

Intune

Job description

Role: Desktop Support Engineer

Location: Austin, TX -Onsite

Duration: Fulltime/Permanent Job

Job Description

Must Have Technical/Functional Skills

We are seeking a skilled Mac Administrator / EUC Support Engineer to manage, support, and maintain end-user computing environments with a strong focus on macOS systems. The ideal candidate will have hands‑on experience in Mac administration, desktop support, asset lifecycle management, and inventory control while ensuring a seamless user experience.

Key Responsibilities

Provide end-user support (EUC) for macOS and related applications.

Administer, configure, and troubleshoot Mac devices (macOS, hardware, and software).

Handle desktop support activities including installation, upgrades, and issue resolution.

Manage user accounts, permissions, and device policies.

Perform asset management including procurement, tagging, tracking, and lifecycle management.

Maintain accurate inventory records for all IT assets.

Support onboarding/offboarding processes (device provisioning, access setup, recovery).

Troubleshoot hardware, software, and network‑related issues.

Collaborate with IT teams to ensure system performance, security, and compliance.

Participate in after‑hours/on‑call support when required.

Required Skills & Qualifications

Strong experience in Mac Administration (macOS environment).

Hands‑on experience in EUC / Desktop Support.

Knowledge of device management tools (e.g., JAMF, Intune, or similar MDM solutions).

Experience in asset and inventory management systems.

Familiarity with Active Directory / Azure AD and user management.

Basic understanding of networking concepts.

Excellent troubleshooting and problem‑solving skills.

Strong communication and user‑facing support skills.

Should participate in Audit events

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