Desktop Support Specialist

nscglobal, usa; St. Louis (MO); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Benefits

Paid Time Off (PTO)

Job summary

nscglobal, usa is seeking a Technical Support Specialist to respond to service incidents and provide on-site and remote support. Responsibilities include installation and configuration in Macintosh and PC/network environments, along with diagnosing mechanical and software issues.

This direct hire position features benefits and PTO, making it an excellent opportunity for individuals looking to enhance their careers in technical support while ensuring effective operational support for customers.

Qualifications

• Learn company policies and procedures to complete routine tasks pertaining to computer hardware, software, or operating systems.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Diagnose mechanical, hardware, software, and systems failures.

Responsibilities

• Respond to requests for service incidents and provide on-site, in-house, and remote technical service support.
• Installation, configuration and incident resolution in Macintosh & PC/network environments.

Skills

Printer Support

Peripheral Support

Desktop/Laptop Hardware Support

Windows OS Support

Macintosh OSX Support

Workstation Networking

Wireless Networking

Common Application Support

Custom Application Support

Job description

nscglobal provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. nscglobal is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a North American headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

Job Description

JOB TYPE: Direct hire

SALARY: OPEN (based on experience)

START DATE: IMMEDIATELY

Responds to requests for service incidents and provides on-site, in-house, and remote technical service support, installation, configuration and incident resolution in Macintosh & PC/network environments. Specialist provides technical support to customers on operational or maintenance aspects of system equipment, as well as, diagnoses mechanical, hardware, software and systems failures, using established procedures.

Qualifications

• Acquires job skills and learns company policies and procedures to complete routine tasks pertaining to computer hardware, software or operating systems.
• Printer Support
• Peripheral Support
• Desktop/Laptop Hardware Support
• Windows OS Support
• Macintosh OSX Support
• Workstation Networking
• Wireless Networking
• Common Application Support
• Custom Application Support

Additional Information

All your information will be kept confidential according to EEO guidelines.

Direct hire position with benefits & PTO.