Desktop Support Engineer - User-Centric IT Troubleshooter

Nsc Global; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

NSC Global is seeking a Desktop Support Engineer to join our growing team in the United States. The role focuses on diagnosing, repairing, and supporting desktop systems, peripherals, and user accounts across Windows and Mac environments.

You will document issues, assist users, and contribute to knowledge base resources. Ideal candidates have hardware knowledge, strong customer service skills, and experience with diagnostic tools.

Qualifications

• Experience with desktop hardware, OS maintenance and user support.
• Strong communication and documentation abilities.
• Ability to troubleshoot hardware and software issues across platforms.

Responsibilities

• Handle end-user help requests via phone and work orders with courtesy.
• Document user info, problem details, and resolution steps.
• Prioritize, escalate when needed, and track progress to resolution.
• Apply diagnostics and updates; assist with file backups and configurations.
• Develop helpful knowledge base articles for users.

Skills

Hardware basics

Desktop OS (Windows, Mac)

Application support

Diagnostics utilities

Documentation skills

Customer service

Communication skills

Education

Associate degree or 5+ years experience

Tools

Diagnostics tools

Microsoft Windows

Mac OS X

Job description

NSC Global is seeking a Desktop Support Engineer to join our growing team in the United States. The role focuses on diagnosing, repairing, and supporting desktop systems, peripherals, and user accounts across Windows and Mac environments.

You will document issues, assist users, and contribute to knowledge base resources. Ideal candidates have hardware knowledge, strong customer service skills, and experience with diagnostic tools.