Mac Support Technician

Pyramid Consulting, Inc; Philadelphia (Philadelphia County); On-site; USD 29,000 - 30,000; Full time

Job summary

Pyramid Consulting, Inc. has an immediate opening for a Mac Support Technician in Philadelphia, PA.

This is a Fulltime onsite role with a pay range of $21-$22 per hour and benefits including health insurance, a 401(k) plan, and paid sick leave (depending on location). Key duties include data collection per SOPs, ensuring professional participant interactions, maintaining data accuracy, and handling confidential information.

Qualifications

• 1+ years in customer service, operations, tech support, troubleshooting, data collection, or related field.
• Must have Mac/Apple devices experience.
• Must have troubleshooting experience.
• Must be aware of data collection and data processing.
• High School Diploma or GED required.
• Experience with Client OS environments.
• Knowledge of quality assurance and process compliance principles.
• Experience handling confidential or sensitive information.

Responsibilities

• Conduct data collection activities according to approved SOPs and quality standards.
• Ensure all participant interactions are professional, welcoming, and customer-focused.
• Maintain data accuracy, completeness, and quality throughout the collection process.
• Follow all security, privacy, and confidentiality requirements when handling sensitive information.
• Troubleshoot basic software, hardware, network, and Client OS issues.
• Escalate operational, technical, safety, or participant concerns promptly.
• Maintain a clean, organized, and professional work environment.
• Accurately document activities, incidents, and operational findings.
• Support continuous improvement initiatives and provide feedback on process enhancements.
• Collaborate effectively with team members, Shift Leads, Program Leads, and client stakeholders.

Skills

Customer service

Troubleshooting

Data collection

Data processing

Confidential information handling

Education

High School Diploma or GED

Tools

Mac OS

Apple devices

Job description

Immediate need for a talented Mac Support Technician. This is a Fulltime opportunity with long-term potential and is located in Philadelphia, PA (Onsite).

Job ID:26-23242

Pay Range: $21 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Conduct data collection activities according to approved SOPs and quality standards.
• Ensure all participant interactions are professional, welcoming, and customer-focused.
• Maintain data accuracy, completeness, and quality throughout the collection process.
• Follow all security, privacy, and confidentiality requirements when handling sensitive information.
• Troubleshoot basic software, hardware, network, and Client OS issues.
• Escalate operational, technical, safety, or participant concerns promptly.
• Maintain a clean, organized, and professional work environment.
• Accurately document activities, incidents, and operational findings.
• Support continuous improvement initiatives and provide feedback on process enhancements.
• Collaborate effectively with team members, Shift Leads, Program Leads, and client stakeholders.

Key Requirements and Technology Experience:

• 1+ years of experience in customer service, operations, technical support, troubleshooting, data collection, or a related field.
• Must have Mac / Apple devices experience.
• Must have troubleshooting experience.
• Must be aware of data collection and data processing.
• High School Diploma or GED required.
• Experience working with Client OS environments.
• Experience in data collection, research, laboratory, or technology-related operations.
• Understanding of quality assurance and process compliance principles.
• Experience working with confidential or sensitive information.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar full time positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.