IT Support Technician -MAC

US Tech Solutions; Mesa (AZ); On-site; USD 30,307 - 33,062; Full time

Job summary

A leading IT solutions provider in Mesa, Arizona is seeking a Team Lead – Recruitment to provide on-site IT support. This role involves managing hardware and software issues, supporting multiple devices, and requires strong communication and customer service skills. Ideal candidates should have a High School Diploma and proficiency in MAC OS.

Qualifications

• Experience with PC hardware and software troubleshooting.
• Proficiency in MAC OS and associated applications.

Responsibilities

• Provide on-site IT support for direct clients managing hardware, software, and network issues.
• Address personal computer hardware and software issues.
• Troubleshoot wireless/network problems.
• Coordinate loaner PC deployment and management.

Skills

PC hardware troubleshooting

MAC OS proficiency

Strong communication skills

Customer service skills

Education

High School Diploma or above

Job description

Team Lead – Recruitment

Duration: 12+ months Contract to Hire

Pay Range

$22.00/hr - $24.00/hr

Job Description

Provide on‑site IT support for direct clients at US Tech Solutions, managing a range of hardware, software, and network issues while ensuring high quality service and timely incident resolution.

• Address personal computer (PC) hardware and software issues, including hard drives, LCDs, USBs, and other components.
• Provide MAC support – OS and applications.
• Troubleshoot wireless/network problems.
• Resolve profile and configuration issues, restore Windows profiles, and install applications that require profile configuration.
• Deploy and manage wireless certificates for workstations and tablets.
• Support approved peripherals such as webcams and USB devices.
• Distribute accessories/peripherals that can be purchased through the customer’s service.
• Remedy incidents affecting end users, coordinating with standard support teams and billing per agreement.
• Coordinate loaner PC deployment, management, and return; handle repair, wiping, and integration into the loaner pool.
• Provide up to 1 hour of labor for a project coordinator for weekly labor monitoring.
• Support key information technology functions for end users.

Qualifications

• High School Diploma or above.
• Experience with PC hardware and software troubleshooting.
• Proficiency in MAC OS and associated applications.
• Strong communication and customer service skills.

Equal Opportunity Employer

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.