Mac & A/V Systems Engineer — Hybrid IT Support

ASCAP

New York (NY)

On-site

USD 90,000 - 95,000

Full time

4 days ago

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Benefits offered by this job

401(k) Plan with company match

Health and dental plans

Vision plan

Generous time-off policy

Commuter benefits

Employee gym discounts

Life insurance

Job summary

ASCAP in New York is seeking a Desktop & A/V Support Engineer to join our Global Technology Solutions team. You will diagnose and resolve complex Mac and PC hardware and software issues, support enterprise endpoints, and ensure secure configurations for executive users and conference rooms.

You will manage JAMF, BigFix, and Intune policies, troubleshoot Webex/Zoom/Teams, and assist with AV production at events.

Qualifications

Bachelor’s Degree in computer science or related field preferred.
3+ years of Mac/PC hardware and software support.
ACSP/ACITP certifications preferred.
Experience with JAMF, Intune and BigFix.
Experience with Webex, Zoom, MS Teams, Google Meet.
Strong communication with peers and senior management.

Responsibilities

Troubleshoot Mac/PC hardware and software issues with focus on security.
Maintain Mac/PC policy using JAMF and BigFix/Intune.
Support conferencing systems (Webex, Zoom, Teams, Google Meet) and room systems.
Provide high-touch IT/AV support for ASCAP executives.
Assist with incident response documentation and root-cause analysis.
Collaborate with vendors and internal teams on standards.